AI Configuration Engineer Lead

Let’s be unstoppable together!

 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

 

What will you be doing?

We are seeking a highly motivated technology leader over the Liquid AI Configuration Engineering and Client Success team. You would own the development, deployment, and scaling of the configuration platform as well as client success for Emiri, our Liquid AI-driven natural language tool.

 

You’ll work closely with product, engineering, commercial leadership, and client support teams to own the plan to configure, deploy, and scale Emiri across all Circana industries, markets, and datasets globally. You'll play a key role in guiding the team of configuration engineers, client success, and end users – internally and externally – through best practices in country and client Emiri deployments.

Job Responsibilities

• Lead a team of configuration engineers and client success in building, maintaining, and evolving the Emiri configuration platform as well as client support processes to support a growing range industries, markets, and datasets
• Own configuration, deployment, and client success plan of Emiri across Circana industries, markets, and datasets globally
• Ensure the configuration platform and prompt templates evolve based on evolving Emiri capabilities
• Establish a playbook of client success processes to drive successful client deployments and end user adoption
• Own voice of customer feedback and coordinate with product and development teams to drive the product enhancement roadmap
• Engage directly with client teams to understand business needs, communicate technical concepts clearly
• Partner with the development team to align delivery timelines, mitigate risks

Requirements

• Experience leading a global or regional technical team and developing direct reports
• Experience in configuration management, technical product operations, or client solutions roles
• Deep familiarity with Unify and Unify Report building processes
• Demonstrated ability of developing and driving the roadmap for global technology deployments
• Ability to communicate effectively with senior leadership, clients, and cross-functional stakeholders, both technical and non-technical
• Comfort supporting client-facing interactions
• Experience with generative AI tools (e.g., OpenAI, Claude)
• Familiarity with Jira, Confluence, or equivalent systems for task tracking and documentation
• Working knowledge of JSON and strong attention to structure and formatting
• Exposure to low-code/no-code platforms or custom internal tooling
• 10+ years of experience in data analytics and reporting

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Remote US