AI Business Operations Analyst

***** This role is based in San Francisco, CA - Office days are Wed and Thur *****

Who We Are

We’re building the future of real estate — today.

HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.

Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who you are

In this role, you will report to the VP of Product and collaborate with Product Management and Engineering to optimize and streamline operations across the company. This is a fast-paced, dynamic position where you will leverage the latest advancements in AI to enhance business operations and ensure seamless processes that maintain strong relationships with our real estate partners. By utilizing tools like Stack.AI and CRM plug-ins, you will integrate AI-driven strategies to improve partner satisfaction and operational efficiency. This role is designed for someone who wants to build. You’re not just curious about AI, you use it. You might be non-technical, but you’ve taught yourself to build with AI tools. You’re the kind of person who tries things before they’re fully figured out. You believe learning happens by doing.

• Build from first principles and aren’t afraid to get scrappy with new tools, especially AI
• Move fast, ship early, and iterate based on what works
• Seek to understand how the whole system works, not just your corner of it
• Operate with a high level of trust and transparency, you own your outcomes
• Take initiative to move projects forward, unblocking yourself and others when needed
• Think like a founder and focus on building systems that scale, not just quick fixes

What You’ll do Here

• Develop and Implement AI-Driven Processes: Partner with cross-functional teams to design and deploy AI solutions that enhance workflows, support real estate partner engagement, and ensure smooth transaction-related operations.
• Lead AI Integration Initiatives: Manage the integration of AI technologies into existing systems to align with business objectives and deliver value to internal and external stakeholders.
• Enhance Operational Efficiency: Use AI models and data analytics to identify inefficiencies, eliminate bottlenecks, and drive continuous improvements in processes supporting real estate transactions and partner satisfaction.
• Maintain Strong Partner Relationships: Leverage AI tools to anticipate partner needs, address concerns proactively, and foster trust and collaboration through optimized operations.
• Collaborate Across Teams: Work closely with product management and engineering to align AI-based solutions with development cycles and ensure they deliver measurable outcomes for both partners and internal teams.
• Monitor and Optimize AI Performance: Establish and track key performance indicators (KPIs) to evaluate the effectiveness of AI-driven solutions, particularly those impacting partner interactions and transaction processes.
• Stay Ahead of AI Trends: Continuously explore emerging AI technologies and best practices, recommending innovative solutions to maintain a competitive edge.
• Educate and Empower Teams: Provide training and mentorship to ensure team members understand and effectively use AI tools to streamline operations and enhance partner satisfaction.

This role is critical in driving operational excellence and ensuring strong, mutually beneficial relationships with our real estate partners while staying at the forefront of AI innovation.

What You Bring

• Bachelor's degree in a technical field (e.g., Engineering, Business, Statistics, or a related discipline).
• 2–3 years of experience in management consulting or a similar role focusing on process optimization.
• Working knowledge of SQL and data analysis tools is highly desirable.
• Exceptional critical thinking and problem-solving skills, with the ability to analyze complex systems and propose innovative solutions.
• Self-starter with a proactive approach to identifying opportunities and d