Agile Delivery Lead

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview:

At Dutch Bros, People Operations is more than HR - it’s a driver of culture, connection, and operational excellence. We’re committed to building proactive, people-first experiences that scale with the business while staying true to our values. By applying Lean-Agile practices, we create space for innovation, improve transparency, and deliver sustainable solutions that support our growing teams.

The Agile Delivery Lead serves as a coach, connector, and catalyst within our HR transformation efforts. This hybrid role bridges strategy and execution by guiding teams in Agile ways of working, removing barriers to progress, and ensuring the successful delivery of inclusive, employee-centered initiatives. Through servant leadership and delivery discipline, this role helps turn vision into reality by building momentum, trust, and value at every step.

With a focus on speed, clarity, and continuous improvement, this role enables People Operations to deliver HR programs and process improvements that adapt to evolving business needs while enhancing the overall employee experience.

Job Qualifications:

• Bachelor’s degree in Business, HR, Technology, Supply Chain, Education, or related field - or equivalent work experience or certifications

• 2-4 years of experience as a Scrum Master, Agile Delivery Lead, or Project Manager

• Certified Scrum Master (CSM, PSM I, or PMI-ACP), required 

• Lean Six Sigma or SAFe certification, preferred

• Demonstrated success applying Agile and Lean methodologies in business functions (HR, shared services, operations, supply chain, manufacturing, etc.)

• Strong proficiency in Agile delivery tools (Smartsheet, Confluence, Jira, etc.)

Location Requirement: 

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Agile Coaching & Team Enablement:

• Serve as an Agile coach for one or more cross-functional HR teams, fostering accountability, transparency, and continuous learning.

• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and reviews, tailoring practices to each team’s needs.

• Promote Agile values and Lean thinking, guiding teams to apply iterative methods and Lean problem-solving tools (e.g., A3, Kanban, Rapid improvement Events).

• Apply Lean-Agile principles to optimize workflows, eliminate waste, and streamline execution in non-technical environments.

Delivery Oversight & Execution:

• Drive coordination and delivery of multiple HR and transformation projects, managing timelines, scope, milestones, and interdependencies.

• Translate high-level business goals into actionable tasks, collaborating with teams to plan, sequence, and deliver value consistently.

• Track and manage tasks, issues, and risks using Agile tools (e.g., Smartsheet, Jira); ensure visibility and alignment across teams and leadership, escalating risks when necessary.

• Maintain and report on key delivery metrics (velocity, burndown, cycle time, throughput) to support transparency and inform decisions.

• Identify and remove delivery roadblocks and cross-functional dependencies that impact progress.

Stakeholder Collaboration & Change Leadership:

• Collaborate with stakeholder functions - including Operations, IT, Legal, business leaders, and executive leadership - to coordinate delivery and ensure alignment with strategic objectives.

• Lead and support change management efforts by clearly communicating priorities, managing expectations, and driving adoption across teams and business partners.

• Champion organizational change by fostering stakeholder engagement, addressing resistance, and embedding Agile and Lean practices into People Operations culture.

• Contribute to enterprise-level initiatives where People Operations expertise adds executional value and aligns with broader tr