Agent Passenger Service Assistant

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

Assists passengers as requested or required at self-service check-in kiosk areas throughout the terminal and/or at the baggage drop areas and/or counter queuing areas.  Responsibilities may include any and all of the following; Assists passengers with questions about; the use of automated kiosk check-in terminals, checked baggage requirements, carry-on baggage restrictions, and the scanning of baggage.  May also be required to query passengers using FAA/TSA mandated security questions, ensure passengers with disabilities are promptly assisted in in accordance with ADA requirements, verify passengers’ identification as required by the FAA/TSA, observe the proper placement of baggage tags and verify weights of bags.  Duties may also include; providing general logistical directions around the airport terminal areas, stocking ticket counters with applicable supplies, changing stock in printers, and affixing printed bag tags on checked baggage.  Performs other duties that may be assigned inthe passenger terminal service area.

Responsibilities

• Communicates verbally with other employees.
• Use electronic scanning devices, and automated self-service technology.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Stand, using finger dexterity, inputs by typing customer data into a computerized system
• Stand, listen, comprehend, ask questions, and evaluate customer needs concerning destination, reservations, flight departure and arrivals, baggage checking, baggage claims and other relevant travel information.
•  Checks oversized baggage and parcels at the baggage area reading customers destination from ticket which involves bending, lifting, and carrying bags or parcels weighing up to 70 lbs. on a bag conveyor or to another location for pick-up and loading.

Minimum Requirements

• HS Diploma, GED or Equivalent
• Must be at least 18 years of age.
• Ability to handle multiple tasks simultaneously and adapt to constant changes.
• Must have the ability to read, write, fluently speak and understand the English language.   Bilingualism may be required in certain assignments.

Preferred Skills

• Ability to work with different levels of management in communicating issues.
• Excellent written and oral communication skills, and ability to exhibit consistent welcoming and helpful behavior
• Read and interpret simple printed instructions, short correspondence, and write legibly to complete forms/paperwork, and complete simple correspondence as required.
• Reports to work on a regular and timely basis.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.
• Ability to stand for extended periods of time.

Perks & Benefits

• Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition?  On the spot recognition offered through Awardco!
• Need health insurance?  Health Benefits with multiple options for fulltime employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

 

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.