Agent, Guest Services - Night

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Holland America Denali Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. 

Be the welcoming face of unforgettable Alaskan adventures. As a Guest Service Agent, you support a world-class travel experience through our partnership with Holland America Line and Princess Cruises. From ships and lodges to motor coaches and rail cars, you help deliver seamless comfort and thrilling exploration. Your role ensures every guest feels supported, informed, and ready to create lasting memories in the heart of Alaska.

RESPONSIBILITIES

• Works independently overnight to provide customer service; including problem-solving, processing guests' requests, and passing along nightly information to the morning supervisor.
• Performs a variety of complex reports using multiple software systems. 
• Applies knowledge of company products, services, and policies to guests. 
• Provides general area and lodge information. 
• Answers all calls from guests and employees, including texting app. and radio calls. 
• Maintains nightly records of guest calls, room deliveries (guest request), and wake-up calls.
• Mandatory night auditor rotation weekly that requires processing financial transactions and performing revenue audits.

REQUIREMENTS

• Must pass a pre-employment background check. 
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for minimum of 8 hours per day. 

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth 

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.