Aftermarket Technical Specialist

As an Aftermarket Technical Specialist, you will support both new and existing customer accounts by providing tailored solutions for parts and modernization upgrades on Baker Perkins equipment. This role integrates project management, technical expertise, and sales support to ensure high levels of customer satisfaction and to promote growth within the aftermarket division. The ideal candidate is a proactive problem-solver with a strong technical background, capable of managing complex projects from initial quote through to completion, and collaborating effectively across departments and with clients to deliver exceptional results.

What You'll Do:

• Proactively Engage Customers for Solutions: Initiate contact and follow-up with existing and potential clients to identify their needs for parts and modernization upgrades on Baker Perkins equipment. Lead independent calls and meetings, providing technical and commercial solutions tailored to their machinery and operational requirements.

• Develop and Manage Quotes: Prepare detailed, accurate quotes for parts and upgrade projects, often involving complex customization and multiple disciplines. Gather and analyze vendor pricing, establish market rates, perform cost and price calculations, and assist/train team members in navigating these processes.

• Secure and Process Customer Orders: Coordinate with internal legal and finance teams to establish payment and commercial terms, secure approvals, release purchase requisitions, and launch orders efficiently. Manage the entire order process to ensure timely delivery, customer satisfaction, and repeat business.

• Manage Multiple Projects: Oversee 10-15 projects simultaneously-from initial inquiry through installation-monitoring schedules, controlling costs, and ensuring deliverables meet specifications. Act as the primary project manager, coordinating cross-functional teams including engineering, legal, purchasing, and field service to ensure project success within scope, schedule, and budget.

• Conduct Site Visits: Visit customer and vendor sites to support sales efforts, troubleshoot technical issues, oversee project installations, and ensure equipment performance. Provide on-site technical guidance and support to facilitate smooth project execution and maximize customer satisfaction.

• Develop Deep Technical Knowledge: Build and maintain comprehensive knowledge of Baker Perkins machinery, including legacy and current equipment, to serve as a trusted technical resource internally and externally. Assist in customizing solutions involving complex machinery configurations and upgrades tailored to customer needs.

• Utilize and Maintain Systems: Keep detailed and accurate customer, equipment, and project records within ERP, CRM, and file storage systems. Use these tools to support ongoing customer service, long-term relationships, and strategic planning. Train team members on system navigation and best practices.

• Lead Cross-Functional Coordination: Collaborate effectively with engineering, legal, purchasing, field service, and other departments to ensure deliverables, timelines, and budgets are met. Lead efforts to resolve issues promptly and professionally, ensuring high levels of customer satisfaction and repeat business.

• Support Strategic & Operational Goals: Contribute to achieving sales, profit, and market expansion targets by supporting operational initiatives, process improvements, and documentation efforts. Assist leadership in strategic planning and execution.

• Provide Technical & Customer Service Leadership: Serve as a knowledgeable resource for internal teams and clients, offering technical advice, troubleshooting, and solutions that foster customer satisfaction, loyalty, and long-term growth.

• Stay Current & Improve: Keep up-to-date with new technologies, internal systems (ERP, CRM, 3D viewers), and industry trends to enhance technical proficiency and project execution capabilities.

Team:

• You will be part of a dynamic, collaborative team of four specialists, sharing responsibilities for project management, quoting, and customer support. The team operates in a flexible environment, with a focus on achieving collective goals and continuous improvement.

Basic Qualifications:

• Bachelor’s degree in Business, Engineering, or a related field, or equivalent experience (minimum 3-5 years in project management, sales, engineering, or food processing).

• Proven experience in technical sales, project management, or equipment support, preferably in food manufacturing or capital equipment.

• Strong analytical, mathematical, and prob