Technical Program Manager

Founded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. With a focus on Sovereign AI—secure, compliant, and infrastructure-flexible deployments—H2O.ai delivers solutions that align with the highest standards of data privacy and control.

Our open-source technology is trusted by over 20,000 organizations worldwide, including more than half of the Fortune 500. H2O.ai powers AI transformation for companies like AT&T, Commonwealth Bank of Australia, Chipotle, Workday, Progressive Insurance, and NIH.

H2O.ai partners include NVIDIA, Dell Technologies, Deloitte, Ernst & Young (EY), Snowflake, AWS, Google Cloud Platform (GCP), VAST Data and MinIO. H2O.ai’s AI for Good program supports nonprofit groups, foundations, and communities in advancing education, healthcare, and environmental conservation. With a vibrant community of 2 million data scientists worldwide, H2O.ai aims to co-create valuable AI applications for all users.

H2O.ai has raised 256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life.

For more information, visit www.h2o.ai.

About This Opportunity 

We are looking for a Technical Program Manager who operates at the intersection of AI delivery, customer success, and strategic growth. Reporting to the Vice President of Field Technology, APAC, you will be the connective tissue between H2O.ai's AI capabilities and our customers' business outcomes - orchestrating programs, deepening relationships, and driving measurable expansion.

This is not a traditional PM role. You will be expected to speak the language of AI practitioners, challenge customers to think bigger, and leverage AI tools yourself to accelerate program delivery, generate insights, and communicate with impact. You will own the full customer lifecycle - from onboarding through renewal and growth - across some of APAC's most strategic enterprise accounts.

This position is based in Charlotte, North Carolina.

What You Will Do

AI-Augmented Program Management

• Own end-to-end delivery of AI and platform programs - from scoping and planning through deployment, adoption, and expansion.
• Use AI tools and automation to accelerate program reporting, risk identification, stakeholder communications, and executive updates.
• Establish and monitor KPIs tied to platform stability, usage, adoption velocity, and business value realisation.
• Develop governance frameworks that scale across multiple concurrent engagements without sacrificing quality.

Stakeholder Management & Executive Communication

• Build trusted advisor relationships with C-suite stakeholders, business unit leaders, and technical champions across customer organizations.
• Navigate complex stakeholder landscapes - balancing competing priorities, managing escalations, and aligning diverse interests around shared outcomes.
• Prepare and deliver compelling executive narratives: business reviews, program status updates, and value realization reports tailored to C-level audiences.
• Serve as H2O.ai's primary voice to the customer - representing our roadmap, capabilities, and strategic direction with clarity and confidence.

Customer Success & Growth

• Drive platform adoption and usage as the primary lever for renewal and expansion - proactively identifying whitespace and new use case opportunities.
• Partner with Account Executives and Solution Engineers on commercial conversations, renewal strategy, and upsell positioning.
• Monitor customer health signals and deploy proactive interventions before issues become escalations.