Regional Analyst 1 Customer Experience

Location(s): Aurora, IL

Job Schedule: Full-time

Degree Level: Bachelors

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw 

We are currently looking for a Regional Analyst 1 Customer Experience to join our team in Aurora, IL. Under direct supervision, coordinates tracking and analysis of action plans to improve the customer experience within an assigned region.  Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality.

A Day in the Life:   

• Combines customer quality data from multiple sources; understanding their meaning, relationships and impact. Analyzes and interprets data.
• Compiles ideas on best practices and shares with regional leadership team.
• Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region. 
• Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies. 
• Assists with tracking progress of action plans. Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc.

Who We’re Looking for:     

• Bachelor’s Degree in Business or related field required.
• 1-3 years progressive Marketing and Sales experience.
• At the Analyst level, previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred.
• Previous sales or dealership contact experience is a plus.
• Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan. Must be open to future relocation.
• Ability to perform work onsite at Aurora, IL.
• Must be a US Citizen or Permanent Resident.

What You’ll Look Forward to as a Regional Analyst 1 Customer Experience at Nissan:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.                                                                                                                  

Autonomy and Impact: You’ll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you’ll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). https://publications.livewellatnissan.com/wp-content/uploads/Nissan-2024-RecruitmentOverview.pdf                                                                                            

                                                                                                                                               The Nissan Way sets our company way of doing things, with the values underpinning how we can work together to achieve success. Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/ 

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other’s lives.

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