Lead Front Desk Agent

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:
The Team Lead for the Village at Breckenridge Front Desk, you are the face of Breckenridge Hospitality and the Village at Breckenridge! You are the first point of contact for all guests and owner, to help make their stay a memorable one.   Job Specifications:

• Starting Wage: $22.00/hr - $24.23/hr
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

 

Job Responsibilities:

• Check-in guests and condo owners, processing necessary paperwork and credit cards
• Provide guests with information on Breckenridge and the surrounding area
• Handle all customer needs
• Maintain a professional appearance and demeanor at all times
• Help resolve discrepancies with guest bills
• Help Condo Owners with their Reservations
• Check-out guests and condo owners ensuring posting and collection of payments
• Assist with training new and existing front desk agents on the check in and checkout procedures, adhering to the brand standards.
• Follow the daily procedures and ensure all team members are completing the check list.
• Communicating with housekeeping as to the status of rooms, room moves, early arrivals or departures and guest requests.
• Conduct site tours of guest rooms, conference areaProvide guests with information on Keystone Resort and the surrounding area
• Handle all customer needs
• Maintain a professional appearance and demeanor at all times
• Help resolve discrepancies with guest bills
• Help Condo Owners with their Reservations and general areas when needed.
• Assist the Manager on Duty with executing the upgrade program and training staff on the upgrade process and maximizing on upgrade opportunities.
• Act as the Manager on Duty when necessary and carry out the duties required of a manager.
• Organizes and assists with ancillary operatio