Principal Product Manager

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

You’ll join our Product team in our Personal Services vertical as a Principal Product Manager — the team that builds the software to power speciality care businesses like dry-cleaners and laundry services. We build the platforms they need to support their customers and keep life moving. Reporting to the VP of Product, you will lead the development and execution of innovative business products tailored to our diverse client base. Your strategic leadership will ensure that our products are not only usable but also deliver maximum value across all client segments. Some of the other responsibilities you’ll have: 

• Develop and articulate a clear product vision and strategy that aligns with business objectives and market opportunities. Identify and assess new product opportunities and market trends to maintain a competitive edge.
• Create and maintain a prioritized product roadmap that balances short-term goals with long-term vision.
• Collaborate with stakeholders to align on product priorities and ensure delivery timelines are met.
• Oversee the entire product lifecycle from concept to launch, including ideation, development, release, and continuous improvement.
• Ensure products meet business goals, customer needs, and quality standards.
• Partner with engineering, design, data, marketing, and sales teams to ensure successful product delivery and market fit.
• Act as the primary point of contact for cross-functional teams, facilitating communication and collaboration.
• Conduct market research and gather customer feedback to deeply understand user needs and pain points.
  Translate insights into actionable product requirements and features.
• Use data and analytics to guide decision-making, optimize product performance, and measure success.
• Monitor key product metrics, including user engagement, retention, revenue, and customer satisfaction.
• Communicate product vision, strategy, and progress to senior leadership and other stakeholders. Manage expectations and provide regular updates on product performance, risks, and opportunities.
• Develop and manage the product budget, including forecasting and financial analysis. Ensure that product decisions are aligned with overall business financial goals and profitability.
• Provide mentorship and guidance to junior product managers, fostering their growth and development. Build a high-performing product team by promoting best practices and a culture of continuous improvement.

The average base salary pay range for this position is $160,000 to $180,000. May be eligible for a discretionary bonus.

Qualifications

What would make me a good candidate?

• At least 5-8 years of product management experience with a SaaS company preferred.
• Experience with complex, large-scale products often requires more years in the field.
• Familiarity with the Personal Services and dry-cleaning/laundry industry can shorten the time needed if the person has deep domain expertise, ideal but not required
• Time spent in leadership positions or mentoring of product team members, overseeing multiple products, is crucial.
• Exposure to different types of products, markets, and business environments can accelerate readiness for a senior role.
• Proven experience working in Scrum methodology and ability to write concise and useful requirements, documentation and user stories
• Knowledge and product experience in web and mobile applications.
• Critical thinking, problem-solving, and analytical skills
• Knowledge of open source software design and development practices
• Ideally you've worked on innovative or disruptive products and have an appetite for challenging the status quo.
• Ability to work in a team where you manage your own time and priorities 
• Must be organized and feel comfortable prioritizing the roadmap and defending the prioritization to stakeholders
• Motivated by a fast-evolving environment where you will have to constantly adapt - no two days are the same!