Business Development Manager, Car Rental

General information

Name Business Development Manager, Car Rental Location Remote, Orlando Business unit BG-Vacation Working time Full-Time Type Business Development

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this role, you'll get to:

• Develop and implement sourcing strategies to enhance margins and ensure supply stability across Key Accounts and local suppliers.
• Manage the day-to-day relationship with accounts, including, customer service, marketing, and reporting inquiries,  identity and implement growth opportunities, and coordinate with Marketing on launching strategic opportunities based on data forecast and analysis.
• Identify, assess, and onboard new suppliers based on capabilities, financial health, and service quality.
• Negotiate commercial terms, secure competitive pricing, and co-create marketing campaigns using data insights.
• Negotiate contract renewals improving contribution margins and delivering improved economics and profitable revenue that contributes to the company GMVs growth.
• Monitor supplier performance (KPIs, SLAs) and ensure compliance with company standards.
• Integrate Key Account and local supplier networks to maximize competitiveness.
• Conduct market research on user behaviour, digital trends, and competitor strategies to identify growth opportunities.
• Provide actionable insights to headquarters to support product localization and strategic planning.
• Collaborate with internal teams and external partners to launch resources, campaigns, and systems effectively.
• Support training, campaign execution, and resolve escalated service issues with improvement plans.
• Present performance metrics and market trends to senior leadership to guide decision-making.
• Strong cross-cultural communication skills, including the ability to adapt communication style to different cultural contexts and navigate potential misunderstandings with empathy and patience. 

Requirements:

• Bachelor's degree in Business, Supply Chain, or related field.
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