Senior Network Engineer (NCS) - BCIT

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$105,085.00 - $173,250.00 Annually

Starting Pay:

$105,085.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Baltimore City Office of Information and Technology (BCIT) is seeking a Sr. Network Engineering Manager to provide technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to helpdesk requests.  Senior support level.  Performs complex tasks requiring the application of experiential approaches to determine best course of action. Complex tasks and responsibilities.  This position will lead a team of Network Engineers and will provide functional guidance to lower-level support employees.

Essential Functions

Responsibilities may include but are not limited to:   Prepares reports by collecting, analyzing and summarizing information.  Collects data by identifying sources of information, designing survey and collection methods. Resolves retrieval problems by altering design to meet requirements. Maintains database by entering data.  Identifies and procures the hardware and software needed to satisfy user requirements.  Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.  Loads appropriate software packages such as operating systems, networking components and office applications.  Assists in the customization and adaptation of existing programs to meet users’ requirements.  Provides telephone, in-person and online support to end-users.  Coordinates activities with network services and information systems groups.  Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.  Refers major hardware problems to service personnel for correction.  Connects users to networks and provides initial training in facilities and applications.  Administers e-mail and anti-virus systems.  Rotates daily back-up media.  Assists in research and procurement of computer accessories and supplies.  Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying workload and capacity of computer system.  Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.  Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.  Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.  Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs.  Places hardware into production by establishing connections; entering necessary commands.  Maximizes use of hardware and software by training users; interpreting instructions; answering questions.  Maintains system capability by testing computer components.  Prepares reference for users by writing operating instructions.  Studies the type and applications of systems software, languages, and computer equipment. Develops knowledge of systems software by studying technical manuals and by observing software use.           

Minimum Qualifications

Education: Have a Bachelor of Science Degree from an accredited college or university.

AND

Experience: Have four years of related specialty IT experience (for example,