Membership Clerk

THE SALVATION ARMY JOB DESCRIPTION

Job Title: Membership Clerk Employee Name: Department: Youth/Red Shield Youth Center Location:
Job Family: Youth FLSA: Non-Exempt Reports to:Director of Program Services, Director of Programs & Community Engagement, Site Director
Direct Reports: None Revision Date: 3/14/2025


Job Summary:

Maintains accurate membership records and files; receives, logs and safeguards youth information and program fees. Greets, directs and aids youth and visitors in a positive and professional manner. Checks members in and out using the member tracking system ensuring real-time accountability of Center member attendance. Provides parents and visitors tours and center informational flyers; answers phone and responds to callers’ questions and provides clerical support to staff. Helps to ensure all youth and parents/guardians have a safe, efficient, and pleasant experience while entering and exiting the center. Demonstrates a commitment to upholding The Salvation Army mission and values.

Participates in the Salvation Army’s ministry advancement by collaborating with the Salvation Army Officers to ensure Red Shield Youth Centers provide an engaging, enriching and empowering environment where youth develop Christ-like character, preparing them to become tomorrow’s leaders.

Operational Standards:

Responsible for ensuring all Red Shield Youth Center operational standards are implemented and maintained as related to job responsibilities.

Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Membership Responsibilities (40%)
Administers youth member data daily and ensures member data is accurate, and all applications are fully completed, fees collected, and membership cards issued.

Assists youth members daily to ensure they accurately scan their membership cards prior to entering program areas. Ensures membership cards are made & reissued in a timely fashion.

Assists youth members who forget membership cards with alternate sign-in methods.

Maintains membership and attendance records and prepares associated reports.

Obtains & enters individual program areas roster accurately daily.

Monitors use of the phone & public address system.

Ensures the accuracy, integrity and security of all program data and memberships.

Receptionist Responsibilities (30%)
Maintains a professional customer service attitude in which youth members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.

Monitors visitor access and sign-in as required.

Responds to visitors, parents, volunteers and youth members inquires and/or redirects questions to appropriate staff.

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

Answers questions about organization and provides callers with address, directions, and other information.

Records and delivers messages or transfers calls to voice mail when appropriate staff is unavailable.

Financial Recordkeeping Responsibilities (30%)

Collects membership, summer, field trip, program and special event fees.

Maintains logs and safeguards all financial information.

Tracks youth member payment plans and provides necessary follow-up until payments are received in full or alerts supervisor when unable to collect.

Other Responsibilities:

Provides parents and visitors flyers and other written information concerning center programs and special events.

Receives, sorts, and routes mail, and maintains and routes publications.

Performs other clerical duties as needed, such as filing, photocopying, and collating.

Keeps files organized and up to date.

Keeps work area neat and orderly.

Monitors supply needs; may order, receive and maintain supplies approved for order.

Participates as part of a team for effective center operations by helping out where needed or directed.

Ensures a productive work environment by participating in center staff meetings.

Participates in training/educational opportunities to expand knowledge and skills.

Performs other duties as assigned.

Materials and Equipment:

General Office Equipment Personal Computer MS Office Software
NFOCUS Tracking System

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

High School Diploma or GED Equivalent required,