Sr. Manager - Patient Financial Services (Remote)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
Under the general direction of Revenue Cycle leadership, provides organization direction for Hospital Billing to ensure timely billing, collection and cash posting of all hospital charges from all payors. The Senior Manager assists the Director in establishing the organizational priorities and operational strategies to drive optimal performance of the Hospital Revenue Cycle. The PFS Senior Manager acts as a liaison between PFS operations and other departments in the organization. This position provides assistance to the Director to ensure that the organization is performing and delivering against the agreed upon service levels in the organization. The Senior Manager is responsible for the department's overall cash, accounts receivables, write-offs performance and, achieving and meeting KPI expectations. The Senior Manager is responsible for vendor management to ensure vendor contractual agreements are being executed, ensuring performance metrics and optimized to increase cash collections and reduce overall cost to collect.

The Senior Manager must have a clear understanding of the overall organization and the "clients" that PFS operations serves. To effectively lead the department, the Senior Manager must have a strong working knowledge of the operational details, process issues, barriers and opportunities and must possess the creativity and motivation to drive change, realizing maximized reimbursement and minimized financial risk to Stanford Health Care. Successful oversight will result in increased net revenue and lower cost to collect. The Senior Manager serves as a resource to managers, department and hospital staff in all hospital revenue cycle related issues.

Locations
Stanford Health Care

What you will do

• Management and Leadership

• Provide leadership, direction and guidance; Set departmental goals and priorities and assign management oversight for the daily office operations.

• Monitor daily operating activity of department; conduct daily huddles with staff to review department performance and goals and make necessary adjustments in work assignments

• Manage the performance and work products/services of staff.

• Direct managers in developing and implementing short- and long-term work assignments and objectives for staff. Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.

• Review and drive improvements in Revenue Cycle ensuring financial obligations are met in accordance with SHC policies and procedures.

• Utilize feedback and needs assessment tools to understand internal customer expectations.

• Strive to provide service that exceed expectations and work to eliminate barriers to good service. Maintain relationships with all internal applicable parties, third party payers, and other agencies, as appropriate.

• Serve as a liaison to key department and clinic contacts to ensure that PFS is meeting service levels and to address issues that may cause challenges to meet service levels and KPIs.

• Work collaboratively with hospital and IT departments to drive organizational efficiencies and alignment and to ensure processes and systems are standardized and optimized for efficient and effective flow of accounts within the department and the organization.

• Maintain a complete record of current policies and procedures followed by staff in department; Responsible for maintaining complete knowledge of the revenue cycle and patient flow including steps taken by staff to complete these procedures; assists supervisors in understanding/implementing and adhering to department and organization policies and procedures

• Identify areas of opportunity to apply process changes and/or technology implementation/updates to optimize PFS performance.

• Manage implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness of responsibilities for the enterprise; designing, develop, and monitor performance improvement processes (e.g. quality, accuracy, productivity and timeliness); identify continuous improvement opportunities and manage productivity metrics and efficiencies

• Represent the department on various committees and attend administrative meetings committees as requested.

• Participate in professional development activities and maintain pro