Communications Center Systems Technician

Title: Communications Center Systems Technician DSP03018

State Role Title: Info Technology Specialist I

Hiring Range: Negotiable and commensurate with experience.

Pay Band: 4

Agency: Department of State Police

Location: Chesapeake, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

About the Position:

As a Communications Center Systems Technician you will provide technical support to all Computer-Aided Dispatch (CAD) and Management Information Systems (MIS) programs to ensure that the CAD/MIS systems run efficiently and enhances the performance level of the Department's communications centers and the Department's ability to respond. This position also ensures that the Department and the public can benefit from the use of the CAD system.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

•Working knowledge of Virginia State Police (VSP) Communication’s Center procedures; of server systems, Windows operating system, Microsoft software applications; and of the Freedom of Information Act (FOIA) requirements.
•Skill in working with database systems, computer hardware setup/configuration, and in using standard office equipment.
•Demonstrated ability to monitor, troubleshoot, and update Computer Aided Dispatch (CAD) servers, databases, software, hardware, and individual workstations; to read and interpret technical manuals for systems and products in the installation, operation, and support of information systems equipment and solutions; to perform routine backup and maintenance of CAD servers and CAD database information; to provide training/instruction to CAD/Management Information System (MIS) users; to consider knowledge of FOIA requirements; to collect, interpret and integrate relevant data from multiple sources; to work independently and as a member of a team; to communicate effectively orally and in writing in English; and to develop and maintain effective working relationships with internal and external customers.
•Valid motor vehicle operator’s license required.
•High School Diploma or GED equivalent.
•Must be eligible to become Virginia Criminal Information Network (VCIN) certified within one year from hire, which requires either United States (U.S.) citizenship or having been a lawful permanent resident of the U.S. and eligible for naturalization.

Additional Considerations

•Experience with Virginia State Police (VSP) dispatching procedures, and Digital Equipment Corporation's (DEC) Open Virtual Memory-Based Operating System (VMS) preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on October 4, 2024. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfu