Operations Fraud Prevention Specialist

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values. 
 
By joining the Fraud Operations Team, you’ll have the opportunity to keep our members on the path to financial success while also mitigating risk through fraud detection. A day in the life of this role will include speaking with members, victims, fraudsters as well as manually reviewing loan applications to determine risk. No day is ever the same in Fraud Operations!  
By joining the Fraud Operations Team, you’ll have the opportunity to keep our customers on the path to financial success. In this role, you’ll verify customer identity and credit worthiness with integrity while following three simple principles: “Build a Relationship, Make It Easy, and Think Ahead”

What You'll Do

• Prevent fraudulent activity by mitigating risk on loan applications 

• Interview victims of fraud to gather all necessary facts for a fraud case and make recommendations for protective measures 

• Manage complex situations while supporting your teammates and business partners 

• Navigate multiple systems and utilize multiple tools in order to prevent fraud 

• This is a fast-paced environment, balancing the potentially competing needs of our members and potential victims 

About You

• 1+ years of experience in fraud detection or financial customer service preferred 

• You’re a master puzzle solver who loves problem solving and putting the pieces together 

• You have excellent communications skills, particularly in conflict and high stress situations 

• You love working as a team but also can effectively work independently   

• You are driven, always looking for ways to improve your performance

• High school diploma or GED equivalent required

Pay:  

$19.50/hr

 

Schedules (subject to change):  

Monday – Friday  7:30AM-4PM

Work Environment: We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays and Thursdays.

 

Virtual (Work from Home) Considerations:  

LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home):  

• Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work. 

• Have high speed internet with low usage during business hours (20MBPS download spee