JOB FUNCTIONS

• Proactively and successfully meet individual sales and production goals as well as contribute to individual branch and overall credit union goals. Maximize opportunities to gain and grow member wallet. Recommend and refer cross-sell opportunities as appropriate.
• Assist members with account and loan needs and inquiries. Ensure all required paperwork and information in the system is completed in an accurate and timely manner. 
• Participate in monthly call night activities through outbound calling efforts.
• Recommend alternative solutions and courses of action to existing and potential members who do not currently qualify for loans or other services based on their previous financial performance.
• Comply with credit union policies and government regulations by securely maintaining member information and records, coordinating efforts with audit, retail operations, compliance, credit resolutions, centralized lending, and quality assurance. Maintain confidentiality at all times.
• Perform initial quality control assessments on loan and account documentation on their own work.
• Assist the Member Care Center with answering calls during times of high call volume.
• Consistently demonstrates a positive attitude, always respectful in interactions and has exceptional team player qualities. Cultivates strong, positive relationships with other areas of the credit union to create a cohesive, productive working environment.
• Fosters and maintains exceptional culture within the branch and organization.
• Performs other tasks as assigned.

KNOWLEDGE

• Possesses ability for independent thinking that allows for identification of problems and corresponding solutions.
• Develops and executes action plans where needed. 
• Possesses a thorough knowledge of credit union operations, including loan and deposit products and departmental operations.
• Keeps current with industry trends and changes in regulations.
• Sensitive to the credit union philosophy, understands the difference between a credit union and a bank, and works with members based on their individual needs.

SKILLS

• Sales – Actively interacts with existing and potential members to identify current and future financial needs, determines appropriate solutions and is successful in growing member wallet.
• Time Management – Has the ability to process a large volume of work while maintaining member service standards. Possesses good ability to organize work, plan activities, prioritize tasks and meet deadlines/standards for work assigned. Must be flexible and have a strong ability to adapt to changing situations.
• Interpersonal Skills – Interacts professionally and positively with others, cultivating positive relationships that further the goals of the credit union and meet member needs. Uses tact and diplomacy in difficult situations, approaching conflicts from a positive angle and striving to find a win-win solution by using sound negotiating skills. Works well with other team members to achieve group cohesiveness and objectives.
• Communication – Expresses self honestly, positively, and professionally in both oral and written communication. Speaks correctly and uses correct grammar and spelling in all communications. 
• Dependability – Possesses strong sense of ownership and responsibility for financial center’s operations. Displays integrity and high moral responsibility.