Sr. Technical Program Manager

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

As the SR. Technical Program Manager, Solution Delivery, you will report to the Director of Product Operations and play a central role in managing our Product delivery within the Enterprise Platforms organization and with Amwell partners. Through quantitative and qualitative measures, you will convert product priorities into tactical execution plans and manage timelines and progress. Working closely with market-facing teams, you will optimize key aspects of our Product delivery from requirements through delivery, and work with Product Managers and Engineering leaders to optimize and unify throughput.  

The SR. Technical Program Manager will drive value to our customers and team members in a timely manner by managing delivery, providing coaching, and driving transformation with high quality. This versatile role will be part project and program manager, part Agile practitioner (RTE, Scrum Master, Agile coach), process improvement engineer, change manager, and part consultant. We are looking for someone well-versed in connecting people and organizations and identifying, managing, and simplifying complex interdependencies. This role will leverage expertise rooted in industry best practices, internal knowledge, and organizational navigation skills. 

Core Responsibilities:

Technical Program Management for Solution Delivery 

• Become a subject matter expert in how Amwell delivers products to its clients 
• Provide ongoing updates on progress, risks, change management, and issue resolution 
• Makes connections across teams and work streams to drive identification and facilitation of interdependencies. Navigates dependencies across complex matrixed organizations and internal, client, and third-party technical delivery teams. 
• Accountable for defining the program structure and creating a single, unified plan to deliver on the program requirements. 
• Facilitates decision-making and clarity on objectives, priorities and measures. Maintains scope documentation and decision logs to provide clarity to program stakeholders. 
• Accountable for identifying, assessing and mitigating program risks and issues, and removing impediments. 
• Develops presentations and communications related to program delivery or program management practices that incorporates complex strategy and a clear understanding of corporate communications theory and practice. 
• Explains information and persuades others in complex situations. Effectively interacts, negotiates, and influences project teams and business partners to deliver acceptable solutions and results. 
• Understands the key business drivers as they relate to Amwell programs. Adapts to the various internal procedures and forms close links with the business partner representatives, ensuring that the key issues of cost, time, scope and above all, client satisfaction, can be realized. 
• Drives decision-making and issue-resolution utilizing actionable data and metrics.  
• Manages vendor relationships and holds strategic partners accountable to meet defined commitments. 

Team Leadership 

• Designs and implements an optimized framework for Amwell solution delivery 
• Responding to requests for new technology deployments with project estimates, participates in the prioritization of new work. 
• Expands program management operating practices and assists with PM talent acquisition  
• Coaches junior program managers and training program management competencies to internal resources. 
• Program Management Artifacts: Refines & maintains project plans, status reports, issue resolution/logs, risk mitigation plans, change control, critical path diagrams, burndown charts, production readiness plans, testing strategy, etc., so the solutions delivery team can operate efficiently and effectively.  
• Collects and communicates both qualitative and quantitative data related to the effectiveness and quality of our program management area of practice  

Qualifications:

• 7-10+ years in Solution Delivery (project, program, product delivery)