Regional Support Executive

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Regional Support Executive

Reports To: Regional Vice President

Department: Sales

Preferred Location: Texas (Remote)

Additional Locations: US (Remote)

Status: Full-Time, Salary-Exempt
                              

Position Summary

The Regional Support Executive (RSE), will provide support to the Strategic Account Executives in the southeast region.  The RSE will work alongside the Strategic Account Executives and should demonstrate superior customer relations, training, and product knowledge skills.

Extensive travel within the territory and to other meetings/conferences will be required.

Essential Functions Statement(s)

Working in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions which will include over-the-phone-interpreting (OPI) and video services at new and existing client facilities; Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions; Work with Strategic Account Executive’s and Regional Vice President to grow existing business within region; Work with Strategic Account Executive’s to manage and maintain all accounts in prescribed area. Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

Position Qualifications

Competency Statement(s)

• Autonomy--Ability to work independently with minimal supervision.

• Communication, Oral--Ability to communicate effectively with others, using the spoken word.

• Communications, Written--Ability to communicate in writing clearly and concisely.

• Customer Oriented--Ability to take care of the customers’ needs while following company procedures.

• Diversity Oriented--Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Enthusiastic--Ability to bring energy to the performance of a task.

• Ethical--Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Goal Oriented--Ability to focus on a goal and obtain a pre-determined result.

• Initiative--Ability to make decisions or take actions to solve a problem or reach a goal.

• Interpersonal--Ability to get along well with a variety of personalities and individuals.

• Presentation Skills--Ability to effectively present information publicly.

• Sales Ability--Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

The minimum and maximum full-time annual salaries for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US

Texas (Remote) and US (Remote) pay range is $50,000 - $60,000 USD.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Skills and Abilities

Computer Skills--Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, ability to develop critical elements of customer reporting needs and communicate them appropriately.

Certificates & Licenses--Must possess valid US driver’s license and have good driving record.

Education & Experience Requirements--Bachelor’s Degree (four-year college or university) required.  One to three years related experience.

Other Requirements

Physical Demands--Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder.  Occasional need to lift/carry up to