Sr Mgr Patient Support Programs

The Senior Manager, Patient Support Programs role is a critical support role that sits within the Patient Support Services (PSS) department. The primary remit is to serve as the Business Product Owner (BPO) for an existing Support Program. As BPO, the primary responsibility will be to act as a liaison between the PSS Operations teams and Commercial IT to support the scoping, integration, and development of business requirements for CRM enhancements and projects, as well as helping support the transition of external vendors into the PSS CRM. This person will work closely with cross-functional teams, including PSS, Innovations, Commercial IT, and associated vendors. This position requires excellent project management, written & verbal communication, analytical skills, as well as a strong understanding of internal CRMs, technical project implementation, documentation, and patient support services.

A typical day may include the following:

• Demonstrate a strong understanding of patient services, including business processes, operational flows, program design, and operational challenges and apply knowledge to PSS CRM system design and end user experience.
• Act as a liaison and facilitate communication between cross-functional teams, including PSS Leads/Ops, IT, Data and Analytics, PSS Innovations, and relevant field teams, to build business processes within the CRM and help address technical challenges or requirements.
• Work closely with PSS program leads to define business requirements and program objectives, map out their current workflows, identify areas for continuous improvement, and conduct impact analysis.
• Liaise with PSS Ops to analyze and refine process flows to optimize patient services operations
• Review technical documentation with Commercial IT to ensure it meets business objectives, as well as hold IT accountable to ensure timely implementation.

The role may be for you if:

• You have the ability to deliver innovative achievements independently without the reliance of agency support.
• You possess excellent oral and written communication skills to support tactic development and presentation creation.
• You have experience in managing a reimbursement or patient assistance program, with a strong focus on reimbursement support offerings and affordability programs.

To be considered for this opportunity, you must possess the following:

To be considered for this role, we need you 10+ years of pharmaceutical/biotech or related experience, a minimum of 5 years of experience with working with IT / development teams to develop Patient Support Programs. We also look for previous program or product launch experience in a BPO or similar role.

The Senior Manager, Patient Support Programs role is a critical support role that sits within the Patient Support Services (PSS) department.  The primary remit is to serve as the Business Product Owner (BPO) for an existing Support Program. As BPO, the primary responsibility will be to act as a liaison between the PSS Operations teams and Commercial IT to support the scoping, integration, and development of business requirements for CRM enhancements and projects, as well as helping support the transition of external vendors into the PSS CRM. This person will work closely with cross-functional teams, including PSS, Innovations, Commercial IT, and associated vendors. This position requires excellent project management, written & verbal communication, analytical skills, as well as a strong understanding of internal CRMs, technical project implementation, documentation, and patient support services.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation