Associate Director, Trade Operations Innovation

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Job Description

OBJECTIVES/PURPOSE

• Develop and implement a comprehensive digital strategy to transform Trade Operations

• Implement a Customer Relationship Management tool & Artificial Intelligence technology capabilities to optimize Trade Operations delivery of PTRB.

• Collaborate with Trade Operations Leadership team to digitally optimize KPIs including, but not limited to, supply-related customer impacts and 3PL effectiveness

• Provide Trade Operations Project Management for both departmental & USBU cross-functional initiatives.

• Drive cross-functional alignment with US Business Units, DD&T, Finance, and Global, Manufacturing, & Supply

SCOPE

Financial:

Est. annual revenue range of accountability*:

 $27B in annual revenue 

Est. annual budget of responsibility:                                          

Leadership/People:

No. of direct reports: 1-3

No. of indirect reports: 0

Geographic Scope:

United States and Puerto Rico

*If applicable

ACCOUNTABILITIES
 

• As a Trade Operations leadership team member, foster a culture of inclusion & teamwork
• Manage an evolving team and lead across the Trade Operations function
• Coordinate with Trade Operations leadership team to lead cross-functional projects related to USBU operations.
• Create and maintain an innovative road map focused on leveraging digital technologies to enhance efficiency, accuracy, and customer satisfaction.
• Partner with Trade Operations and AD of Business Process and Takeda IT as needed.
• Lead the deployment of a CRM system integrated with AI capabilities to streamline trade operations. This includes automating routine tasks, improving data accuracy, and providing actionable insights to enhance the delivery of PTRB
• Identify and evaluate emerging technologies Trade Operations and associated stakeholders can leverage to improve PTRB by establishing and maintaining both internal DD&T and external relationships
• Drive routine task automation, improving data accuracy, and providing actionable insights to enhance the delivery of PTRB to USBU Customers
• Oversee the planning, execution, and monitoring of digital projects within the Trade Operations department and across the US Business Units (USBU). Ensure that projects are delivered on time, within scope, and aligned with organizational goals
• Facilitate collaboration and alignment between PAMA (Patient and Market Access) and senior leaders from various departments. This includes coordinating efforts with US Business Units, Digital Development & Technology (DD&T), Finance, and Global Manufacturing & Supply to ensure cohesive and integrated strategies

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Knowledge of Trade Operations role within the pharmaceutical industry
• Understanding of order-to-cash systems and processes
• Excellent systems knowledge (SAP, Microsoft Office, BI)
• Strong Project Management skills/Strategic thinking
• Ability to analyze, plan, and implement service support strategies required to fulfill and maintain customer commitments for current and new products and services.

Leadership

• Manage process standardization & harmonization on a national level
• Ability to operate cross functionally, collaborating wi