Senior Manager, CRM Insights

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

The CRM Insights Manager is responsible for strategy and execution of CRM insights and architecture across Legends and client environments. This role will lead design and evolution of Salesforce solutions that enable scalable growth, operational efficiency, and data-driven decision-making across the organization. Serving as a leader and trusted advisor, this position partners closely with senior stakeholders to shape business processes, translate complex business challenges into system and data requirements, and ensure CRM insights are embedded into how the business plans, operates, and grows.

The CRM Insights Manager sets standards for analytics, data modeling, and insight delivery while guiding teams toward best practices that drive adoption and elevate customer experience. This role sits at the intersection of business strategy, CRM architecture, and analytics, with clear accountability for aligning CRM capabilities to organizational priorities, mentoring insight practitioners, and ensuring Salesforce evolves in lockstep with the company’s expanding business model.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Lead the design and evolution of Salesforce solutions that support scalable growth across Legends and client environments.
• Partner with senior business stakeholders to identify business challenges, define future-state processes, and translate needs into CRM architecture, system requirements, and insights.
• Own the end-to-end delivery of CRM and insights initiatives, including discovery, solution design, prioritization, implementation oversight, testing, and post-launch optimization.
• Define and enforce standards for CRM data models, reporting, automation, and insight delivery to ensure consistency and trust across the organization.
• Design and oversee Salesforce automation solutions using Flow and Apex, guiding technical decision-making and ensuring best practices are followed.
• Lead cross-functional engagements across services lines, departments and operations to align CRM capabilities with business strategy.
• Develop and deliver executive-level insights, narratives, and recommendations that inform decision-making and operational priorities.
• Proactively identify risks, inefficiencies, and opportunities within CRM data, processes, and architecture, and drive corrective action.
• Mentor CRM Insights Analysts and related team members by setting expectations, reviewing work, and supporting professional development.
• Support adoption and change management by ensuring CRM solutions are intuitive, well-documented, and aligned to user workflows.
• Maintain a regular in-office presence a few days per week to lead collaboration, engage stakeholders, and support team development.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience working in large, complex Salesforce instances, including multi-currency, multi-business-unit environments with sophisticated security, sharing, and data models.
• Deep understanding of Salesforce (SFDC) best practices with demonstrated experience designing and governing enterprise-scale technical solutions, not just implementing features.
• Advanced knowledge of Salesforce automation patterns, including Flow architecture bes