ESIS Senior Claims Representative, AGL

ESIS recognizes each risk management program is unique, and we are committed to providing consultative and innovative solutions to drive superior results for your program. Our culture and vision enable us to effectively operate as an extension of your risk management program, aligning combined goals to form a collaborative partnership.  

We recognize our clients’ desire to do things differently, and we are confident that our integrated approach will deliver better overall results for your program. ESIS’ specialized claim intervention strategy integrates an effective deployment of resources and appropriate actions, which are essential to your program’s success 

ESIS, Inc. (ESIS) provides sophisticated risk management services designed to reduce claims frequency and loss costs. ESIS, the Risk Management Services Company of Chubb, provides claims, risk control & loss information systems to Fortune 1000 accounts. ESIS employs more than 1,500 professionals in nine regional centers and 15 major claims offices, as well as local representatives in select jurisdictions. We take our fiduciary responsibilities seriously and are proud to manage over $2.5 billion of customer losses and over 320,000 new claims annually. We specialize in large accounts which have multi-state operations. For information regarding ESIS please visit www.esis.com.  

The Senior Liability Claim Representation – Construction is responsible for investigating and resolving high exposure and high-risk complex claims while providing a high level of customer service and claim file quality. 

This role operates on a hybrid work schedule (3 days in office, 2 days remote) and must sit out of any of the listed office locations.

MAJOR DUTIES & RESPONSIBILITIES: 

Duties may include, but are not limited to: 

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims. 
• Analyzes coverage and communicates coverage positions, as warranted, under the direction of supervisor and coverage unit. 
• Conducts, coordinates, and directs investigation into loss facts and the extent of third-party damages. 
• Directs and monitors assignments to experts and underlying defense counsel. 
• Evaluates information on coverage, liability, and damages to determine the extent of the insured's exposure. 
• Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor and client or carrier. 
• Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable. 
• Travels to conferences, mediations, and trials as necessary. 
• Assists with sales presentations and new installation meetings for new clients. 
• Participate in quarterly client reviews (requires completion of status reports for all open files and many of the quarterly reviews may require in-person attendance at the broker or client’s office). 

This position reports to a line of business Claims Team Leader, Claims Manager, or other more senior claims leader.  

• Experience with auto, general liability and bodily injury claims
• Litigation experience
• Liability licenses in DE, PA, NJ, NY preferred 
• College degree or equivalent business experience. 
• Ability to work independently and assimilate learning materials on many different subjects from various sources. 
• Excellent interpersonal communications and negotiation skills. 
• Ability to deal with customers professionally. 
• Authoritative knowledge of Chubb coverage, products, services, and liabilities. 
• Ability to be self-motivated and self-start. 
• Ability to make independent decisions using ESIS Best Practices for guidance. 
• Excellent verbal and written communication skills. 
• Strong interpersonal, negotiation, and customer service skills. 
• Capable of dealing with highly visible and demanding customers. 
• Must be able to effectively work in a team environment. 

Our policy is that an applicable resident or designated home state adjuster’s license must be obtained by ESIS Field Claims Adjusters/Supervisors when it is jurisdictionally required.  Adjusters/Supervisors that do not fulfill the license requirements in the jurisdictions where it is required will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam. If an Adjuster/Supervisor does not attain the appropriate license, as determined by ESIS, within 4 months from their ESIS start date, then their employment may be terminated. 

 

Chubb offers a competitive compensation package and comprehensive benefits p