Account/Project Manager Belgium - LHH LD & Career Transition and Mobility

Account Manager Belgium - LHH LD & Career Transition and Mobility

As an Account Manager at our company, you will play a vital role in leading and executing projects that are critical to our client relationships and business success. This position demands a proactive approach to project management, ensuring the delivery of high-quality services and adherence to all project timelines and contractual commitments. You will be pivotal in upholding the company’s reputation for excellence, driving successful project outcomes, and delivering a seamless client experience.

Reporting Relationships:

• Sales Director BNL
• Cluster Head of Customer Success (dotted)

Location:

• Hybrid work model
• Residence in Belgium

Languages:

• Fluency in Dutch
• Ideally fluency in French
• English communication skills

In this role you can expect to

Key Accountabilities

• Client Relationship Management: All roles involve developing and maintaining professional relationships with key internal and external stakeholders.
• Account Management: Each role requires the management of customer accounts, ensuring deliverables are met on time and to a high standard.
• Project Implementation: Each position involves planning and implementing projects or account-specific requirements to meet contractual deliverables and KPIs.
• Reporting and Documentation: Regular reporting and maintenance of account records using systems like Salesforce, and ensuring documentation is up-to-date and accurate.
• Customer Facing: All roles are customer-facing, requiring interaction with clients to understand and fulfill their needs.
• Stakeholder Communication: Continual communication with stakeholders to update them on project or account status and to manage expectations.
• Problem Solving and Process Improvement: Identifying issues and opportunities for improvement within accounts or projects to enhance service delivery and customer satisfaction.
• Independently manage all aspects of project implementation from planning to feedback collection.
• Drive project scoping meetings and update stakeholders throughout the project lifecycle.
• Manage multiple projects simultaneously, maintaining budgets and profitability.
• Prepare analytical reports for quarterly and annual reviews.
• Specific financial tracking responsibilities and MI reporting.
• Facilitate on-site delivery programs and coordinate resources accordingly.

All About You

• Proven experience in project management, particularly within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related.
• Demonstrated ability to lead projects successfully, meeting all deliverables and KPIs.
• Familiarity with project management software, including CRM platforms like Salesforce.
• Strong skills in stakeholder management and the ability to maintain and enhance client relationships.
• Excellent communication, negotiation, and presentation skills, crucial for project and client meetings.
• A problem-solving mindset with a strong focus on identifying and implementing process improvements to enhance project outcomes and efficiency. 

What we offer

• Competitive benefits package
• Growth opportunities within a HR Solutions global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including Meal Vouchers, Phone, Laptop, and more
• Contract Type: permanent unlimited

About LHH

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