Selling Supervisor

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

The Sales Supervisor assists the management team in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team and the implementation of company programs, policies and procedures. The Supervisor takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the Diesel brand and values. This position is responsible for continuously improving and developing specific supervisory skills by taking ownership of responsibilities (visual/merchandising/operations) assigned by the Store Manager. In the absence of the Store Manager or Assistant Store Manager, the Supervisor temporarily assists with store management responsibilities, making short-term decisions.

 

Job Responsibilities:

 

BUSINESS DEVELOPMENT (Sales / Profit)

• Assists the management team in their effort to:
• Meet store sales and target goals;
• Maximize profitability through optimization and controlling of expenses;
• Reach the achievement of Key Performance Indicators.

 

CUSTOMER SERVICE

 

• Represent and promote to store associates the meaning and the importance of Customer Service as outlined in the Diesel Customer Service book and training program.
• Empower staff to use best practices in customer service issues.
• Assist management team with the monitoring of the quality of customer service through Key Performance Indicators.
• Develop and retain long-term clients and assist management team in its efforts to ensure that sales associates do the same.

 

MERCHANDISING / CATEGORY MANAGEMENT

 

• Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback.
• Assist the management team by communicating product needs and quality issues to Store Manager.

 

VISUAL MERCHANDISING

 

• Assist with ensuring that visual merchandising guidelines (criteria and quantities) are implemented effectively and all product presentation is maintained according to Diesel standards and guidelines (Seasonal Visual Merchandising Book).
• Ensure constant updates are executed
• Assist with providing daily training to store employees.
• Assist with slow-seller management by identifying commercial store needs and communicating it to the management team.
• Provide appropriate feedback to management team.

 

OPERATIONS

 

• Maximize efficiency and protect business integrity by applying Store Operations Policies and Procedures provided by Head Office.
• Perform operational duties as directed by Store Manager.
• Assist when asked with the development of efficient floor coverage by utilizing the scheduling tool provided in order to help the management team achieve business objectives and maintain Diesel standards.
• Maintain a clean and organized store to support efficient operations as well as a safe and friendly shopping experience.
• Perform cash desk duties as directed by management team.

 

PEOPLE MANAGEMENT

Recruitment and Employee Relations

• Assist the management team as needed in the recruitment process.

 

Training

• Assist the management team as needed in organizing the induction of all new employees, in all aspects of their job responsibilities, including company history, customer service, product knowledge and store operations.
• Assist the management team as needed in the organization of training for store employees through accurate use of store training programs, specifically the Customer Service “SOS” program.
• Assist the management team as needed with maintaining high-training standards.

 

Development & Performance

• Report to management team the strengths and areas of development for store personnel.
• Suggest to the management team appropriate action to promote and encourage the Supervisor’s own professional development by using tools and best practices.

 

Supervision and Organization

• Assist the management team in promoting a positive, professional and sales-oriented environment and promoting a culture open to internal feedback.
• Assist the manag