Business Analyst – Facilities Operations & Systems

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

JLL is seeking a detail-oriented Business Analyst to support our Facilities Management team in optimizing operational performance through data-driven insights, system administration, and process improvement. This role will focus on workload optimization, resource planning, Maximo CMMS support, and equipment performance analytics to drive operational excellence across client facilities. The ideal candidate combines strong analytical capabilities with hands-on facility systems experience to enhance service delivery and team efficiency.

Key Responsibilities

Workload Optimization & Resource Planning

• Develop and implement workload leveling strategies to optimize task distribution across facility teams, ensuring balanced workloads and operational efficiency

• Analyze work schedules, task priorities, and resource allocation patterns to identify opportunities for improved productivity and service delivery

• Collaborate with facility managers and team leads to establish coverage plans for planned absences (vacations, training, holidays) and unplanned events

• Create and maintain comprehensive staffing schedules that ensure continuous facility operations while minimizing service disruptions

• Coordinate with HR and workforce planning stakeholders to proactively identify staffing gaps and support recruitment efforts

Maximo CMMS System Administration & Support

• Serve as the primary Maximo system administrator and subject matter expert for the facilities department, providing day-to-day user support and troubleshooting

• Design and deliver training programs on Maximo functionalities, data entry standards, work order management, and reporting best practices

• Monitor system performance, identify technical issues, and coordinate with IT or external vendors to resolve system inefficiencies

• Maintain data integrity through regular audits, standardization of asset hierarchies, and enforcement of data governance protocols

• Configure system workflows, reports, and dashboards to support operational requirements and continuous improvement initiatives

Equipment Performance Analytics & Downtime Management

• Implement and manage a comprehensive equipment downtime tracking and reporting framework to capture accurate performance data

• Partner with maintenance technicians and equipment operators to document downtime incidents, root causes, and corrective actions

• Generate regular reports on equipment reliability metrics (MTBF, MTTR, availability) and analyze trends to identify systemic issues

• Develop KPI dashboards and visualizations that provide actionable insights to facility leadership and maintenance teams

• Recommend preventive maintenance strategies and asset replacement priorities based on failure analysis and lifecycle cost modeling

Process Improvement & Performance Management

• Conduct regular assessments of facilities operations processes including workload management, coverage planning, system utilization, and downtime tracking

• Apply data analytics and business intelligence tools to identify inefficiencies, quantify improvement opportunities, and benchmark performance

• Establish and monitor key performance indicators (KPIs) aligned with operational objectives and client service level agreements

• Lead continuous improvement initiatives using structured methodologies (Lean, Six Sigma) to enhance service quality and cost-effectiveness