Patient Care Services Director-Emergency Services/Trauma Program Manager

Description

Responsible for direction of patient care services in the Emergency Department. Consults with staff, physicians and Nurse Administration on nursing problems and interpretation of hospital policies to ensure patient needs are met. This position also serves as the Trauma Program Manager. Maintains performance improvement activities within the department and participates in CQI activities. Assists in formulating budget.

Requirements

QUALIFICATIONS

• Graduate of an accredited school of nursing. BSN preferred.

• Registered Nurse Licensure in the State of Texas.

• Successful completion of critical care course.

• Current BCLS Certification.

• Current ACLS Certification.

• PALS within six (6) months of hire.

• TNCC within one (1) year of hire.

• ENPC (Emergency Nursing Pediatric Course) within one (1) year of hire.

• MICN Certification preferred, but within one (1) year of hire.

• Certification for Emergency Nursing (CEN) preferred

• Three (3) or more years of previous experience in trauma/emergency care and a minimum of two (2) years supervisory experience.

ROLE AND RESPONSIBILITIES

Patient Care Services Director is responsible for administrative functions of assigned nursing unit(s)/program(s). Major duties and responsibilities include but are not limited to:

• Responsible for administrative, financial and clinical issues: performance improvement, customer service/patient satisfaction, patient and employee safety, interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards;

• Provision of direct patient care as needed;

• Responsible and accountable for all elements of the nursing process when supervising and/or performing direct patient care;

• Utilizes core elements of performance including knowledge and active participation in unit/service/system level quality improvement processes;

• Establishes and maintains effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels;

• Participates as a contributing member and/or chairperson for nursing and quality committees/councils;

• Works collaboratively with Nursing Administration and Quality Management in assessing, developing, and maintaining nursing staff competencies to ensure provision of quality nursing care;

• Rotates Administrative Nurse on Duty (ANOD) responsibilities with other members of Nursing Administration;

• Maintain operational aspects of the patient care unit in collaboration with other service areas.

• Performs other duties as assigned.

Trauma Program Manager: The Trauma Program Manager is responsible for developing, implementing, and maintaining a cost-effective system of care for trauma patients and their families throughout the continuum of care. Duties include, but are not limited to:

Administration:

• Support and adhere to hospital policies, procedures, philosophy and mission.

• Produce and manage the trauma program budget.

• Interpret and implement policies and procedures; make recommendations for revisions; assist with updating policies and procedures.

• Participate in the development and planning of goals and objectives related to trauma care.

• Coordinate with the medical director, hospital administration and clinicians to assess the need for policies, procedures and protocols relating to the care of trauma patients.

• Develop policies and procedures based on current literature, input from clinicians and other sources such as information from patient care evaluations.

• Represent the Trauma Program on various hospital and community committees to enhance and foster optimal trauma care management.

• Participate in the budget process: anticipate trends, future needs of the trauma program.

• Work with a broad array of departments to resolve inefficiencies and reduce costs

• Supervise adherence to hospital policies and procedures and standards through observation, medical record review, staff feedbacks and other appropriate sources.

• Serves as a liaison to administration, representing the Trauma Program on various hospital and community committees to enhance and foster a fiscally sound Trauma Program.

• Monitor trauma care financial reimbursement issues.

Program Initiatives:

• Implements program initiatives.

• Monitor and maintain compliance with statewide trauma system regulatory requirements.

• Coordinate preparation for statewide trauma system designation site visit.

• Develop an