MI Customer Service Product Marketing and EMEA Business Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are seeking a dynamic and results-driven individual to oversee and support the growth and operational efficiency of our business in the Europe, Middle East and Africa region. This role will also be responsible for outbound marketing activities related to the development of innovative service products and solutions to meet the needs of our global customer base, including positioning and differentiation messaging, market intelligence, product launch plans, and sales enablement.

The ideal candidate will play a pivotal role in shaping the messaging, positioning and execution of marketing initiatives that support the growth and success of our products in the market and will work closely with our regional partners on driving business performance in the EMEA region.

We are looking for a strategic thinker with the ability to collaborate cross-functionally and drive new initiatives.

Key internal customers will include Service Product Management, Fleet Care, Service Engineering, the CS MI Management team, MI Business Line Sales and Marketing, CS MI regional sales and business management as well as key customers.

You are responsible for:

• Representing the install base and act as the voice of the customer providing inputs on market needs to initiate the development cycle for new service products

• Developing and implementation of profitable plans to position and promote CS MI products and service solutions, including go to market activities, sales enablement and messaging

• Understanding the install base, customer needs and development cycle of new equipment to drive competitive and innovative service strategies for the current and future clinical products

• Leveraging data analytics and collaborate with regional teams to improve market and competitive intelligence to support the development of market relevant service solutions

• Managing and maintenance of service products throughout lifecycle, providing inputs for annual budget development

• Developing and maintaining of key performance indicators for promoted ideas such as contract capture rate and OSAT.

• Continuous improvement to innovation development process, including the Service Engineering Process

Minimum Qualifications:

• Bachelor’s Degree in Business, Marketing or related field

• 5-8 years of experience in marketing, product management, business management or innovation development

• Excellent communication and collaboration skills

• Solid analytical skills with ability to solve problems and develop creative solutions

• Results driven with excellent follow-thru and detail orientation

• Experience working cross functionally with comfort presenting to peers and management

• General computer skills, solid working knowledge of Microsoft Office

• Up to 10% travel if local to Knoxville, TN. 20% Travel if located near Hoffman Estates, IL office or remote.

Preferred Knowledge/Skills, Education, and Experience

• Master’s Degree in Business, Marketing or related field.

• Global experience in Healthcare Industry.

• Experience in sales/marketing or product management.

• Solid understanding of key financial indicators for business management.

• Strong preference for this person to be based in Knoxville but open to considering strong candidates that could work from the Hoffman Estates, IL office or remote.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, u