Learning Experience Professional - Leadership

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing the overall experience of implementing high quality, cost-effective learning programs for all employees. Curates and facilitates training programs and seminars/workshops as required. Acts as a subject matter expert for respective functional subject areas and a key contributor in a complex and crucial environment. Has in-depth experience, knowledge and skills in own discipline and functions across the organization. Acts as resource for others with less experience. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Job Description

Core Responsibilities

• Maintains learning performance feedback (engagement levels, behavior issue identification, attendance expectation, positive feedback, etc.) and adheres to established policies and procedures related to learners and ULearn.
• Manages virtual, in-person or lab experience to create and maintain a safe and inclusive learning environment, and takes initiative to stay up to date on functionality of existing / new tools and platforms including Workday, Teams, Booking Tool, Knowledge-based tools, billing systems, etc.
• Cultivates and maintains leader and business relationships.
• Analyzes current training practices and makes recommendations to improve the delivery of learning to departments.
• Supports and implements strategic focus of ULearn’s international efforts for learning.
• Demonstrates proficiency as a Learning Experience Professional, Producer, and On-Demand Learning Coach for learners.
• Analyzes current training practices and makes recommendations to improve the delivery of learning to departments.
• Operates with a growth mindset, agility, adaptability, and accountability including being able to operate in ambiguity and an ever-changing work environment.
• Provides frequent and transparent feedback to teammates when observing, participating, co-facilitating classes and as needed. Identifies and shares innovative ways to incorporate technology within facilitation/producing.
• Partners and supports System Support team to operationalize new technologies to improve new learner experience and serves as a change champion for these processes and/or technology initiatives that drive consistency, innovation, and/or delivery of a high-level learner experience.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

National Pay Range: $51,036.47 USD-$119,616.74 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-dis