Base Representative, Client Relations - Part Time

Summary:

The Base Representative, Client Relations provides on-site support for all base duties as needed. The Base Representative, Client Relations show attention to detail regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.

Duties & Responsibilities:

1. Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
2. Proactively communicate, document, and resolve complaints, escalating to management as necessary.
3. Operate client vehicles cautiously around property including around aircraft/ground equipment as needed. Wash vehicles when appropriate.
4. Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
5. Regular and predictable on-site attendance required.
6. Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
7. Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
• Establish and maintain effective relationships with clients
• Utilize client information for problem resolution and improvements in service
• Ability to work flexible, non-standard hours including nights, weekends, and holidays
• Ability to work both independently and as part of a team
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
• Proficient with Microsoft Office Suite
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
• Ability to multi-task and complete work within assigned timelines under minimal supervision.
• Self-motivated and willingness to take initiative to research and resolve problems
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
• Ability to handle and maintain confidentiality of sensitive information
• Operate office equipment as needed

Education and Work Experience:

• High school diploma or equivalent required
• 1 year of professional customer service experience in an environment with elevated service standards preferred
• Aviation industry experience or interest preferred

Physical Requirements:

• Majority of work is completed in a normal office work environment
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
• Must be able to move up to 25 pounds on an infrequent basis

 Documentation Requirements: 

• Ability to obtain a U.S. driver's license
• Proof of eligibility to work in the US