Assistant Front Desk Manager - NCED Hotel & Conference Center

Job Description

Our 940 finely-appointed guest rooms and suites offer guests an amenity-rich retreat, fitted with modern touches that make every stay an exceptional experience, and our world-class conference center provides more than 75,000 square feet of flexible meeting and event space. Visit the famous museums and sights of the University of Oklahoma, just two miles away, or take a short drive to Downtown Oklahoma City to make the most of your time surrounded by the best of the Sooner State.

The Assistant Front Desk Manager at Aramark's NCED Conference Center and Hotel will be responsible for assisting the Front Desk Manager in overseeing the front desk operations. This includes ensuring the highest level of customer service for guests, managing and training front desk staff, coordinating with other departments to ensure smooth and efficient operations, and resolving guest issues and complaints.

Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and well-being,   and provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.

·Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options) ·401(k) - Aramark match 50% of the first 6% of contributions ·Tuition Assistance Program ·15 days vacation + 8 PTO days + 9 company paid holidays

Job Responsibilities

Assist the Front Desk Manager in managing all aspects of the front desk operations at Aramark's NCED Conference Center and Hotel, including guest check-in/out, room assignments, and billing. 

Ensure the highest level of customer service for guests, including prompt response to guest requests and complaints. 

Train and supervise front desk staff, including scheduling and performance management. 

Coordinate with other departments at the NCED Conference Center and Hotel to ensure smooth and efficient operations. 

Resolve guest issues and complaints in a timely and professional manner. 

Maintain accurate records and documentation for the front desk operations, including guest information, room assignments, and billing. 

Assist in developing and implementing policies and procedures for the front desk operations to ensure efficiency and effectiveness. 

Ensure compliance with all applicable health and safety regulations and company policies. 

Perform other duties as assigned by the Front Desk Manager. 
 

Qualifications

Bachelor's degree in hospitality management, business administration, or a related field, or equivalent work experience. 

Minimum of 2 years of experience in a front desk management role in the hospitality industry, with specific experience in hotel or lodging management preferred. 

Strong organizational and leadership skills, with the ability to manage a team effectively. 

Excellent communication skills, both written and verbal, with the ability to communicate effectively with guests, staff, and management. 

Ability to work independently and make decisions in a fast-paced environment. 

Strong problem-solving skills and ability to think creatively to address challenges. 

Knowledge of hospitality industry best practices, including health and safety regulations, customer service, and front desk operations standards. 

Proficient in Microsoft Office and other relevant software applications. 

Willingness to work flexible hours, including evenings, weekends, and holidays. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests ev