Director of Clinic Operations

Description

Job title - Director of Clinic Operations

Location - Georgetown, Seattle

Compensation - $127K-$135K  

ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace.   

Working at Evergreen Treatment Services makes a big difference in our community!  

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values 
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.  
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.  

This dynamic position plays an important role in helping ETS accomplish our mission! 

Job Summary:  

• The Director of Clinic Operations role is part of the Clinic Services Administration team that supports ETS’ mission through effective operational management and administrative leadership across all clinic sites and programs. 
• This role makes a critical difference at ETS by ensuring that clinics run efficiently, fostering interdepartmental collaboration, managing fleet operations, and supporting program development and expansion to meet operational and participant needs. 
• The position is full-time onsite, and the days and hours are primarily Monday through Friday, 5:30 AM to 2:30 PM, with flexibility as required to meet operational demands. 

What you contribute to this role – Responsibilities: 

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. 
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

Operational Leadership & Oversight 

• o Provide administrative leadership to Clinic and Program Managers, ensuring all clinics/programs operate smoothly and effectively. 
• Oversee non-clinical aspects of service delivery, ensuring that facilities, staffing, and resources meet operational needs.  
• Develop and implement operational processes that support efficient service delivery, while ensuring compliance with organizational policies and external regulations. 
• Ensure clinics have the resources and infrastructure required to meet the needs of participants and staff, while maintaining a person-centered approach. 

Team Leadership & Collaboration 

• Supervise and support Clinic/Program Managers, ensuring they have the tools and guidance necessary to manage the day-to-day administrative operations of Clinic/Program sites.
• Foster collaboration between clinics, programs, domains and departments, such as Behavioral Health, Facilities, and Administration, to streamline operations and support the delivery of participant services. 
• Promote a culture of teamwork and communication to resolve operational issues efficiently. 

Fleet Management & Operational Efficiency 

• Oversee the management of the clinic fleet, including vehicles used for transportation and mobile services (e.g., Treatment in Motion), ensuring vehicles are properly maintained, utilized efficiently, and available to support operational needs.
•  Continuously assess and improve administrative processes to ensure that clinic operations are efficient, responsive, and supportive of participant services. 

Program Development & Expansion 

• Lead the development and expansion of administrative programs, identifying opportunities for operational improvements and service enhancements. Ensure new programs are integrated into existing systems and aligned with ETS’ strategic goals. 
• Ensure the operational infrastructure supports future expansion and the introduction of new services, focusing on the administrative