Customer & Community Growth Manager
nitraAbout the role
We are looking for a highly entrepreneurial and customer-obsessed Customer & Community Growth Manager to build and scale the engagement engine behind Nitra's customer ecosystem. This role sits at the intersection of Marketing, Customer Success, Product, Partnerships, and Revenue, and will be responsible for increasing customer engagement, advocacy, adoption, and expansion across Nitra's fintech, marketplace, and AI software products.
As we continue to scale through Series B, we're building more than software—we're creating the largest community of independent healthcare practice owners in the country. You'll be responsible for launching customer communities, developing advocacy programs, leading customer communications, and creating educational content that strengthens relationships while driving measurable business growth.
The ideal candidate is a builder who thrives in high-growth startups and enjoys creating programs from scratch. You'll be equally comfortable speaking with physicians, practice administrators, executives, and cross-functional stakeholders while turning customer engagement into increased product adoption, higher spend, stronger retention, and long-term loyalty.
Your responsibilities will include:
- Build and scale customer communities across Nitra's healthcare customer base through specialty-specific (Dermatology, Ophthalmology, Dental, etc.) and role-specific communities for physicians, office managers, and practice administrators.
- Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events that strengthen relationships with Nitra customers.
- Develop customer growth initiatives that increase adoption and cross-product usage across Nitra's fintech, marketplace, and AI software offerings.
- Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs.
- Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives.
- Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights.
- Build and manage Customer Advisory Boards and Physician Councils to strengthen relationships, gather product feedback, and influence future product strategy.
- Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences across the full customer lif
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