Account Support Specialist

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Researches and resolves invoice and purchase order upload failures received from Procure to Pay customers purchasing from White Cap.  Manually uploads corrected invoices into one of several third-party Procure to Pay systems (ie: Coupa and others).  Creates invoice disputes on behalf of the customer in GetPaid for collector resolution.

Major Tasks, Responsibilities and Key Accountabilities

• Performs account maintenance for EDI (Electronic Data Interchange) orders such as verification of address and/or variations, Sold-To, Translator, EDI Location, and B2B Warehouse location numbers.

• Researches and resolves invoice/PO (Purchase Order) upload failures received through email notification.

• Manually upload corrected invoices into the third-party P2P (Procure to Pay) system.  Create disputes in the cloud-based collection’s platform Get Paid.

• Review invoice status in P2P systems ensuring invoices are resolved and updated status is available in collection’s platform.

• Identify mismatched POs and orders in P2P system. Research missing orders with sales or branches and resolve for manual upload. Resolve PO issues with the Credit Manager and customer.

• Manually upload all credit memos to the P2P system ensuring proper invoice accounting.

• Ensure credit and bills are uploaded and post to the system appropriately and audit the system for partial credits and ensure accurate application to invoice.

Nature and Scope

• Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly defined problems. Demonstrates skill in data analysis and techniques by resolving missing/incomplete information and inconsistencies/anomalies in routine research/data.

• Nature of work requires general supervision; exercises judgment. May be paired with a mentor. Work typically involves regular process checks or review of output by a coworker and/or supervisor.

• May provide general guidance/direction to or train junior level support personnel.

Work Environment

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 5% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Certification may be required in some areas. Generally 0-2 years of experience in a related field OR MS/MA and generally 0-1 year of experience in a related field.

Preferred Qualifications

• Experience with construction product account administration is required.
• Experience with electronic order account maintenance is required.
• Must have an excellent Customer Service track record.
• Oracle order processing experience is a huge plus.
• Basic skills in Excel.
• Strong research skills.
• The ideal candidate will live in the Central or Mountain Time Zone.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.