Senior NOC Analyst

General information

Requisition # R60690 Locations USA-VA-Herndon Posting Date 05/23/2025 Security Clearance Required Secret Remote Type Hybrid Time Type Full time

Description & Requirements

Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we’ve partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now—innovate and excel with ManTech!

ManTech seeks a motivated, career and customer-oriented Senior NOC Analyst to join our team in DC, Maryland, and Virginia (DMV) area.

In this role you will provide operational support to maintain overall health and performance of DHS's enterprise network components, to include LAN, WAN, firewalls, VPNs, and other network platforms. You will monitor and analyze network performance via dashboards, telemetry, and user tickets to respond to potential network degradation events and outages. You will also investigate and diagnose incidents to restore network services as quickly as possible, ensuring all incident details and restoration steps are thoroughly documented in the ServiceNow ticketing platform.
 

Responsibilities include, but are not limited to:

• Support the enterprise architecture, design, development, and deployment of network services in support of government customer; perform site installations, technology refresh, develop implementation plans and schedules
• Research and implement enterprise-wide network solutions, capabilities, and enhancements to support customer business/mission goals and objectives, while complying with the network architecture and design standards
• Produce SDLC project artifacts such as requirements, design documents, diagrams, and other required documentation
• Troubleshoot network incidents, providing root cause analysis and documenting information in tickets and knowledge repositories; support network traffic analysis and bandwidth optimization efforts
• Coordinate system maintenance, monitoring, and installation of multiple WAN/LAN environments encompassing multiple specializations, platforms, and technologies
• Assist with development and execution of test plans and supporting documentation for network configuration upgrades, additions, or revisions
• Collaborate and capture customer requirements, presenting customer requirements in technical exchanges with other government agencies; assist in the development and management of network architecture diagrams
   

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent experience). 
• 9+ years of related experience
• 8570 Compliant certifications (IAM III/IAT III) and CCNA certification
• Hands-on experience with Cisco routing, switching, and firewall technology
• Experience with primary network top