Marketing Operations Manager

Position: Manager, Marketing Operations

Reports to Title: VP of Marketing & Strategy

Department/Division: Marketing & Strategy

Primary Work Location: Bloomington / Shakopee

Job Code/Classification Exempt

Revision Date: August 2024

Position Overview

GN ReSound is seeking a Manager for our North American Marketing Operations Team. This role is central to the running of our marketing machine across a number of brands, sales channels, and markets within the Hearing Division for North America. GN’s aim is to be the Trusted Partner to our customers, therefore, the effectiveness of our team enables the success of our internal and external customers by providing valuable solutions and being easy to work with.

The Manager of Marketing Operations is part of a broader leadership team within the MarCom team responsible for a broad range of high-impact projects and initiatives. We work in close collaboration with sales and channel leadership, internal support teams such as Finance and Operations, as well as our marketing colleagues networked around the world and in particular with our global HQ based out of Denmark.

GN is a leading technology company with a proud history of innovation that spans more than 150 years. Comprised of 3 divisions: Hearing, Enterprise, and Gaming & Consumer all of our business units are connected through a mission of focusing on communication to Bring People Closer. Anchored in our North American HQ for Hearing, this position works in a Hybrid fashion out of our current location in Bloomington MN. In 2025, based on needing a newer and larger facility to accommodate our growing business, we are relocating to Shakopee MN.

If you thrive in a high-pace, dynamic, and collaborative environment and are driven by the pursuit of excellence centered around our customers then you may be a good fit for the team and we’d love to hear from you.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Leadership: Provide leadership and direction for Marketing Operations to ensure alignment to departmental and overall business goals.
• Content Lifecycle Management: Oversee the print and digital content lifecycle, including the implementation of fulfillment portal systems, creation of process documentation, and development of training materials, ensuring alignment with compliance requirements.
• Compliance Management: Ensure compliance by owning the management of creation protocols that adhere to the regulations of our industry and company procedures.
• Process Optimization: Foster an environment of continuous improvement to optimize system and process efficiency in collaboration with key cross-functional and global stakeholders.
• Budget Management: Monitor and proactively work to keep projects within budget while providing strategic insights for cost optimization.
• Partner Management: Drive mutually beneficial relationships with internal and external agency partners to create and produce materials in alignment with our brand guidelines and high-quality expectations.
• Additional Duties: Adapt to the needs of the organization by performing additional duties as assigned including the current oversight of the execution of digital marketing activities.

Competencies (Knowledge and Skills needed for this position.)

• Demonstrated capability of leading, motivating, and developing team members
• Positive team player with excellent organization, time management, and task management skills
• Ability to take initiative while working independently and comfortable with ambiguity
• Exceptional analytic, decision-making, and problem-solving skills driven by a strong sense of ethics and pragmatism
• Proven track record of working on multiple projects simultaneously with cross-functional and global stakeholders
• Skilled communicator building interpersonal relationships at all levels to achieve collective success
• Ability to think strategically, prioritize tasks and oversee execution with attention to detail
• Proficiency with core Microsoft Office Tools: Excel, PowerPoint, Word, Outlook, etc.
• Familiarity with and implementation of Project Management Tools such as Asana

Desired Qualifications

Preferred Education: 

• Bachelor’s degree in Marketing & Communications, Business, or a related field.                 

Experience:

• 3-5 years of experience leading a team
• Experience working in marketing operations, print & fulfillment, or related field