Senior Associate, Retail Planning & Operations

About Harry’s 

Harry’s Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry’s has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo and Cat Person, and made our first brand acquisition with Lumē. 

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. 

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.

The Harry's Inc working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom!

The Retail Planning & Operations Manager (RPO) will play a meaningful role in leading retail operational excellence from the shelf back, ensuring product availability and outstanding execution for the Harry’s and Flamingo brands in US Retail. The RPO will be aligned with a channel or retailer and will be responsible for driving ongoing forecasting and replenishment needs, leading retail operations strategy and execution, and developing collaborative relationships with key external partners. For this role, we need an outstanding operational leader – one who understands how retail supply chain and in-store operations work, is able to self-start to address problems quickly, and takes a data-driven approach to prioritization and execution. This role will require strong analytical capabilities, attention to detail, communication skills, and the ability to both set strategy and drive execution.

RPO Roles and responsibilities:

• Partner with the sales channel director, demand planning, distribution, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business
• Serve as the operational lead when communicating back to the external counterparts; be a key resource to the retail team in terms of solution selling that impacts both the top and bottom line of our business, and our customers (retailers)
• Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments. 
• Manage third party brokers to ensure the highest level of execution around channel needs and requirements for each customer
• Develop reporting & scorecarding linked to operational success metrics and key performance indicators
• Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress
• Drive all reporting and communication within retail (internally and externally) on critical metrics and breakthroughs related to central initiatives
• Serve as the liaison between external ops teams and internal XF supply chain partners where needed to drive retail planning and operations improvements based on the customer needs 
• Serve as the go-to expert for retail operations for sales teams and XF partners for day-to-day issues and inputs for forecasting, product availability, shipping, and DC operations related to their channel/retailer
• Lead integrated business planning (IBP) from the Retail POV in partnership with Demand Planning to provide accurate inputs with clear recommendations (with sales alignment) on how to grow the business
• Share and reapply improvements  across channels/retailers to drive standard processes

Supporting our Grocery / Specialty business includes:

• Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains. 
• Manage all aspects of retailer reporting, including Store In-Stocks, On-hand