Administrative/Customer Service

Description

Administrative/Customer Service position supports the daily operations by serving customers, recording transactions, housekeeping, and providing services for the main office.

Essential Duties and Responsibilities:

• Answer incoming calls and route to appropriate party
• Take any required fuel or propane orders
• Communicate with driver’s on a timely basis
• Understand and communicate pricing and programs to customers or potential customers
• Address customer complaints or problems
• Assist walk-in customers
• Prepare and submit customer invoices
• Post payments to customer accounts
• Code invoices for payment
• Maintain Spreadsheets
• Oversee purchase order process from beginning to end
• Match freight invoices to loads hauled
• Assist in month end inventory reporting
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing

Requirements

Experience and Skills:

• High School Diploma, two years related experience, or equivalent combination of education and experience
• Clear communication skills and mathematical skills
• Attention to detail and strong organizational skills
• Commitment to excellence and high standards
• Ability to understand and follow written and verbal instructions
• Ability to follow established processes
• Proficient computer skills-Microsoft Office including, but not limited to Word, Excel, Outlook and Teams