Call Center Manager

Mad City Windows & Baths, a Renuity Company 

Call Center Manager 

Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!  

As a Call Center Manager, you are responsible for driving overall performance and results for our Verification and Rehash team! Through coaching and development, scripting, and strategy implementation, you will be vital to the continued growth of our call center department.

What We Offer 

• Competitive base salary plus performance-based bonus structure  

• Comprehensive benefits including medical, dental, and vision   

• 401(k) matching, HSA/FSA options, and paid time off available on day 1

• Spacious newly expanded call center space - get away from the drop ceilings and cramped workspace!  

• Abundant growth opportunities in a respectful, forward-thinking work culture   

About the Role

 In this position, you will:

• Oversee daily operations of the verification and rehash team in the call center

• Schedule direct observation and mentoring sessions to enhance employee performance

• Manage the lead process, conversion rates, and schedule utilization

• Provide ongoing professional development for supervisors to ensure teams continue to meet and exceed metrics

• Ensure optimal resource distribution to meet call handling and quality objectives 

• Regularly meet with senior management team to align on strategic goals    

Key Qualifications 

• 5+ years in sales management or leadership role within a call center environment

• Strong abilities in coaching, motivating, and guiding high-performance teams   

• Skill in data analysis with an ability to make data-driven decisions

• Excellent verbal and written communication skills

• Strong familiarity with call center technology, CRM systems, and data management software

About Mad City Windows & Baths 

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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