Director of Clinical Services

Where You Will Be Working:Medical Associates Clinic is a physician-owned multi-specialty group practice based out of Dubuque, Iowa.  Our 200+ providers and 900 health care professionals lead the way in providing quality healthcare in Northeast Iowa, Southwest Wisconsin and Northwest Illinois. What You Will Be Doing:Medical Associates has an exciting opportunity to join our dynamic leadership team.  As the Director of Clinical Services, you will report to the Chief Operating Officer – Clinic and be responsible for the strategic and administrative leadership of clinical departments, through direct oversight of clinic managers and other assigned leaders. The Clinical Director provides direction, coaching, and accountability to clinic managers, ensuring that clinical operations align with organizational goals for quality, patient experience, financial performance, and staff development. You will work closely with clinic managers, physicians, APPs, and administrative leaders to drive excellence in care delivery and patient experience. This position requires a unique blend of strong leadership skills, business acumen, process improvement expertise, and high emotional intelligence. The ideal candidate will be comfortable navigating ambiguity, quickly establishing credibility, and drive results by fostering collaboration, promoting accountability, and leading through influence. Essential Functions & Responsibilities:  Leadership & Performance Oversight 

• Ensure clinic managers deliver on accuracy, efficiency, and quality of services delivered by their departments.
• Provide coaching, mentoring, and leadership development to clinic managers, supervisors, and staff.
• Develop and implement departmental performance standards and goals.
• Ensure appropriate staffing, clinical competency, and service quality across all departments.
• Drive succession planning and leadership pipeline development for assigned areas.
• Provide leadership to your teams while you partner with HR on the selection, training, development, performance evaluation, and resolution of performance issues for clinic managers and other direct reports.

Strategic & Operational Leadership 

• Lead operational strategy development and oversee implementation of new services, practices, and process improvements.
• Partner with clinic managers to ensure excellent patient care, safety, and patient experience.
• Align departmental goals with organizational strategy and ensure achievement of key objectives.

Financial & Resource Management 

• Lead the development of operational and capital budgets for all assigned departments.
• Monitor and manage financial performance, ensuring efficient use of resources.
• Support clinic managers in proactively tracking, cost-control measures, and financial improvement initiatives.
• Provide input into coding, fee schedules, and reimbursement optimization.

Collaboration & Representation 

• Serve as a liaison between clinical departments, physicians/APPs, administrative leadership, and external partners.
• Represent the clinic in organizational committees, initiatives, and community/business partnerships.
• Facilitate resolution of interdepartmental and organizational issues.
• Ensure clinic managers are engaged in policy and procedure development and compliance.

Compliance, Risk, and Quality Management 

• Ensure compliance with regulatory standards, credentialing, and safety requirements across all departments.
• Partner with clinic managers related to incident reporting, risk management initiatives, and corrective action planning.
• Respond to escalated patient complaints regarding assigned areas, ensuring timely and effective resolution.

Other Duties - Perform additional responsibilities as assigned to support organizational success. Expectations: 

1. Strategic Planning and Goal Setting: Proactively manage projects and long-term goals, establish timelines and action owners, ensure commitments are met.
2. Decision Making and Resource Management: Gather information, evaluate impacts and risks, make timely decisions, manage resources responsibly.
3. Leadership and Team Building: Set an example, model respectful and cooperative relationships, ensure team understanding and collaboration, motivate employees, address morale issues.
4. Communication and Relationship Building: Communicate openly and effectively, build commitment and loyalty, manage difficult issues with empathy and clarity, promote a non-threatening environment for expressing opinions. Interact professiona