Job Description

Who We Are:

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable. 

Our Sales Support Operations Team is hiring immediately for full-time Sales Support Representatives / Customer Service Reps! In this role you will communicate with our customers via email and desktop live chat, playing a critical role in creating an excellent customer experience and supporting a successful sale. This is a great opportunity for anyone with a customer service background who would like to get off of the phones, or if you are just starting out and looking to learn and gain experience with an industry leader!

A Day in the Life: You will have the opportunity to use your excellent written communication skills to interact with customers via email & live chat. When you are not communicating with customers, you will be updating reports and completing other assigned tasks to drive sales, retention, and fulfillment.

• Competitive Hourly Pay: $15/Hour

• We invest in our employees & provide paid comprehensive training

Shift Details:

• 12:30pm-9:00pm with Fridays and Sundays off.

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What We're Looking For: Though we appreciate previous customer service experience, we provide training and are always looking for entry-level candidates who are coachable and driven!

• High School Diploma, GED, or equivalent

• Must be at least 18 years of age

• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent

• Excellent written and verbal communication skills.

• Ability to work independently as well as part of a collaborative team.

• Customer Service experience preferred.

• Creative problem-solver, Attentive to details

• Ability to engage customers in an upbeat, helpful manner.

• Ability to work designated shift.

Why You’ll Love Working Here:  ​

• Onsite cafeteria and a free meal for every 8 hours worked

• Access to our onsite private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more  

• Mental health resources, including free, professional, and confidential counseling services available 24/7. 

• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans 

• Employee pricing on Vivint products 

• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization 

• Career development and leadership opportunities 

• Discounts with various national companies and vendors 

• Casual dress code 

Company Benefits:  

• 10 Paid Holidays 

• Paid/Unpaid time off 

• Medical/dental/vision/life coverage 

• 401(k) Plan + Employer Match 

• Paid Maternity, Paternity, & Adoption Leave 

• Career Development and Leadership opportunities 

Vivint Values: 

• Honesty and Integrity Come First – Do the right thing 

• Customer Obsession is Our Advantage – A relentless passion to serve the customer 

• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood 

• We Win Together – Individuals win games; teams win championships 

• Exceptional is Expected – Talk is cheap; create value, not just motion 

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE: 

• https://www.youtube.com/watch?v=d2f4KguloeU  

• Vivint.com/Careers 

• https://www.vivint.com/company/about-us 

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site. 

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