Auto Field Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Auto Field Adjuster is responsible for working in the field to assess vehicle damage, conduct on‑site inspections, and accurately document losses. This role includes writing repair estimates in accordance with company guidelines, taking detailed photographs of vehicle damage, and managing the full estimating process, including supplements and negotiations with repair facilities and other vendors. The appraiser schedules and completes inspections efficiently, maintains thorough documentation, and communicates clearly with customers and partners. A strong focus on exceptional customer service is essential, ensuring customers are informed and supported throughout the claims process.

We are seeking an experienced Auto Field Adjuster to join our field estimating team in the Philadelphia, PA market, with primary coverage in the Doylestown, PA and King of Prussia, PA areas. This is a field‑based, territory‑assigned role, and the ideal candidate will reside within or close to this service area.

The successful candidate will bring proven expertise in auto damage assessment, strong proficiency with CCC One estimating software, and demonstrated negotiation and time‑management skills. A customer‑focused mindset is essential, as this role plays a critical part in delivering timely, accurate, and high‑quality service to our policyholders.

Key Responsibilities

• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training

• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files

• Interprets regulatory compliance and fair claims practices

• Builds mastered relationships with both internal and external customers

• Exhibits mastery estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses of all severities

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-AS2

 

Skills

Analytical Thinking, Auto Collision Repair, Auto Damage Appraisal, CCC ONE, Damage Assessment, Negotiation, Prioritization, Written Communication

 

Compensation

Base compensation offered for this role is:
Field Adjuster Cons I: $26.49 – $37.50/hour
Field Adjuster Cons II: $28.03 – 39.42/hour
Field Adjuster Sr. Cons I: $35.82 – 45.58/hour
Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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