Shift Lead

As a Shift Leader at our ISU store located at 647 Cherry St, Terre Haute IN 47807, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Check out some of our content vids to learn more! Who We Are! Insomnia Cookies Timeline Core Values   SOME OUR SWEET SHIFT LEADER PERKS: •         Pay rate: $15.00/hr  •         Flexible part-time work schedules •         Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!) •         Paid vacation and sick time off •         Interactive training & mentorship •         Pet insurance for your furry loved ones •         Job stability with a rapidly growing and reputable company •         Achievable growth/promotion opportunities •         You get to work in a fun, exciting team environment •         Employee discount and FREE cookies with every shift!   WHAT WILL I DO AS A SHIFT LEADER? •         Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries •         Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members •         Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team •         Support and work alongside the Cookie Crew •         Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices •         Manage cash handling and deposits   DESIRED SKILLS/EXPERIENCE: •         At least 1 year of working experience in a customer service focused role •         Point of Sale systems experience •         Outstanding communication, time management, and people skills •         Outgoing/friendly/patient demeanor •         Detail focused and results-oriented •         Ability to lead-by-example and motivate others •         Ability to lift up to 40 lbs. •         Legally eligible to work in the United States •         Must be 18 years or older to be employed

At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.

If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.

WHAT YOU'LL DO:

As the leader on duty, you will:

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

QUALIFICATIONS
• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or ol