Staff Associate (Part-Time)

NorthStar Memorial Group is seeking a Staff Associate at Trinity Memorial Gardens. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

We are seeking a compassionate, highly creative individual to join our team as a Life Story & Personalization Coordinator. This role is dedicated to elevating the family experience by bringing each loved one’s unique story to life through thoughtful displays, memorial elements, and personalized funeral service touches.

The ideal candidate is artistic, organized, detail-oriented, and comfortable collaborating closely with families and funeral directors. This person will ensure that every service feels meaningful, memorable, and authentic to the life being honored.

Key Responsibilities Life Story Creation & Setup

Meet with families (when needed) to gather personal details, photos, hobbies, and memories.

• Create Life Story vignettes, themed displays, and memorial setups for services, viewings, and celebrations of life.
• Assemble personalized keepsake displays.
• Set up décor that reflects a person’s passions, career, family traditions, and personality.
• Maintain a gallery of examples and creative concepts for families to choose from.
• Assist in producing custom touches such as seed card favors, framed portraits, table displays, memory cards, stickers, or small keepsakes.
• Maintain inventory of supplies (florals, props, table linens, décor items).

Event Personalization

• Ensure each service includes thoughtful, consistent personalization that aligns with the family’s wishes.

• Create custom signage, table setups, floral accents, tribute tables, props, and thematic elements (e.g., fishing, Harley, gardening, military, hobby-based themes).
• Work closely with the funeral director to ensure all items are placed prior to the service and present beautifully.

Collaboration & Operations

• Coordinate with funeral directors, arrangers, and family service counselors for upcoming services.
• Prepare next-day Life Story setups daily; track what is needed for each service.
• Maintain cleanliness and organization of the Life Story work area, props, and décor storage.
• Assist with breaking down and resetting chapel spaces after services.
• Support holiday remembrance events, community events, and special ceremonies.

Skills & Qualifications

• Strong creative eye with the ability to style professional, cohesive displays.

• Experience in event setup, visual merchandising, floral design, crafting, or similar fields preferred.
• Excellent communication and customer service skills, especially with grieving families.
• Ability to work independently, manage multiple deadlines, and prioritize tasks.
• Comfortable lifting 25–40 lbs and working on your feet during setups.
• Tech-savvy with basic design skills (Canva, PowerPoint, photo organization).
• Compassionate, patient, and highly detail-oriented.

What We Offer

• A supportive, family-focused work culture.

• Opportunity to bring creativity and meaning to families during their most difficult moments.
• Growth opportunities within Trinity Memorial Gardens & Funeral Home and NorthStar Memorial Group.
• A chance to contribute to a unique signature service that sets our location apart.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.