VP of Clinic Operations East_Clinical Services

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

As an organization, we are focused on equity, diversity and inclusion. Specifically, we recognize that profound racism impacts the education, health and wellbeing of people in our communities and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.

About our Vice President of Clinic Operations Eastern Region
Under the general supervision of the Chief Clinical Transformation Officer (CCTO), provides oversight of the eastern region (ID, IN, KY) affiliate health center operations, affiliate telehealth program, and Patient Navigation to ensure optimal service delivery and quality outcomes for internal and external customers. Works with western region VP partner, to provide strategic and collaborative leadership to set and meet Clinical Services goals. Maintains a close working knowledge of health center operations, program operations, key performance metrics such as visit volumes, service types, productivity, financial trends, quality assurance issues, and customer satisfaction in order to maximize clinical services business performance. Work collaboratively and cross-departmentally to position PPGNHAIK as a market leader in the region.
What you will be doing!
• Manages complex projects core to the success of the department and affiliate, delegates project management as appropriate.
• Serves as a resource, primary trainer, and mentor to Area Services Directors or delegates specific aspects of the training to an experienced, qualified Area Service Director
• Collaborates with CMO and CCTO on structured communication processes, ensuring high-quality, accurate and timely communication of changes within Clinical Services, Health Centers and Telehealth operations
• Contributes to development of the vision, goals and key initiatives of the affiliate, and consistently communicates and models behaviors in alignment with the affiliate values.
• Collaborates with external partners, including PPFA, to keep the affiliate on the cutting edge of high-quality service delivery, integrating and implementing programs and processes as prioritized by the CMO, CCTO, and CSBIO.
• Collaborates with community coalitions necessary to maintain a robust patient navigation program
• Collaborates with the Medical and Clinical Services leadership team to determine strategic, fiscal and service-related goals to ensure optimal service delivery and quality outcomes for internal and external customers. Establishes and maintains strong partnership and collaboration between operations and medical staff to ensure effective processes, systems and communications between the Operations and Medical Leaders
• Uses data to consistently evaluate, optimize, and adapt operations.
• Communicates overall health center operations performance through internal Dashboard reports and other industry standard metrics (RVUs, HEDIS, etc.).Where appropriate, work with CCTO and leadership of western region to develop new and responsive metrics.
• Identifies and analyzes healthcare emerging issues, market trends, and strategic opportunities. Champions Clinical Services improvements and ventures through process planning, intra-departmental collaboration, implementation, measurement, and evaluation.
• Leads, organizes, and coordinates intra-departmental and cross-functional teams, to enhance communication, problem solving, and sharing of resources in support of center operations, departmental and affiliate goals as assigned by CMO and CCTO. Works proactively and collaboratively to facilitate interdepartmental communication and teamwork to achieve affiliate-wide goals.
• Leads health center efforts to achieve established goals for productivity and quality metrics. Develops and maintains effective metrics, reporting and evaluation systems to support performance improvement for health center operations regarding visits, service and financial trends, quality assurance issues, patient experience and employee engagement.
• Facilitates the evaluation, development and implementation of new systems and processes to improve and expand health center operations within clinical services. Streamlines workflow processes w