Information Systems -Director of Technical Services

About Shepherd Center 

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.  

This position provides leadership and direction for all aspects of technical services including acquisitions, cataloging, database, and electronic resource management. Responsible for directing all IS Technical Services activity, including Information Security, Infrastructure Engineering, Network, Biomedical Engineering and Telecom. Coordinates technical projects as well as the long-term activities for the computer network and technical operations. Responsible for Technical Services budget forecasting and expense management.

JOB RESPONSIBILITIES

• Direct the Network, Infrastructure, Biomed, Information Security and Telecom teams.
• Ensure that all IS Technical Services personnel complete in a timely and accurate manner all their assigned duties.
• Implement and maintain policies and procedures for network design, support and usage.
• Oversee the implementation, maintenance, and monitoring of the security controls necessary to protect Shepherd Center’s Information Systems.
• Assure full data back-ups for all systems are performed.
• Implement and periodically test disaster recovery plans.
• Direct telecom installations and the testing of all new related services.
• Direct the install and documentation of wiring for voice and data.
• Research new technologies and recommend adoption when appropriate.
• Perform root cause analysis when necessary for P1 and P2 events.
• Perform other related duties as required.
• Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.  
• Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process.

REQUIRED MINIMUM EDUCATION

• Bachelor’s degree with a major in Management Information Systems, Computer Information Systems or equivalent 8 years of experience or CNE/ECNE and/or MCSE or other MS certification.

REQUIRED MINIMUM CERTIFICATION

• No professional certifications required.

REQUIRED MINIMUM EXPERIENCE

• Five to seven years of experience in an Information Systems Management role.
• Three to five years of experience in network system design and implementation.
• Three to five years of experience in a health care.
• Three to five years of experience in a supervisory role.
• Familiarity with some if not all of the following: TCP/IP, UNIX, Windows, Hypervisors, Agile PPM, DR/HA methodologies, SANs, and Security Frameworks.
• Knowledge of Personal Computer systems, knowledge of Microsoft based software