Telecom Implementation Specialist

Description

The Telecom Implementation Specialist is responsible for day-to-day execution of voice project

implementations. This position is responsible for accomplishing many phases of assigned projects including

planning, configuration, device procurement, network troubleshooting, and onsite installation of

telecommunications hardware ensuring a seamless transition for our customers. This role requires strong

attention to detail and great communication skills. Previous experience with VOIP implementations strongly

preferred.

Requirements

Core Responsibilities

· Install, test, and configure VOIP hardware and software (IP phones, door phones, conference

phones, paging adapters and UCaaS software)

· Conduct site surveys to assess technical requirements and infrastructure readiness.

· Conduct preinstall network and ISP testing to ensure a high quality of service.

· Ensure proper network configuration is in place for optimal voice quality and reliability

· Conduct data validation, and VoIP account setup.

· Assist with porting of phone numbers and managing service activation workflows.

· Maintain detailed project documentation for future service and support.

· Facilitate or provide end-user training and documentation.

· Collaborate across teams to align expectations and ensure successful outcomes.

· Perform other duties as assigned.

Qualifications

· High school diploma or equivalent (College Degree or Network/VOIP certifications preferred)

· Comprehensive understanding of VoIP, data networks, and associated equipment.

· Strong knowledge of networking concepts (TCP/IP, DHCP, QoS, Vlans)

· Familiarity with PBX systems (hosted a must, on-premise a plus) 

· Strong ability to translate technical details for both technical and non-technical audiences. 

· Exceptional communication, organization, multitasking, and troubleshooting skills. 

· Have a valid license and mode of transportation 

Physical & Workplace Expectations 

· A mix of office and field based work. 

· Use of standard office systems; ability to lift up to 35 lbs. 

· Extended periods of sitting, using hands/arms for typing and handling equipment. 

· Periods of light manual labor (installing various equipment, phones, cable routing etc) 

· Occasional after-hours or weekend work for system cutovers or maintenance. 

Benefits GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through Cigna. Health options include a choice of 2 PPO plans, and a High Deductible Health plan. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance. 

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75. 

EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee. 

EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions. 

401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven