Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview): 
The Service to the Armed Forces/International Services Director manage programs and services requiring social services and organization assistance. Plan, schedule, direct, and implement overall goals and objectives. Oversee the work assignment and performance of staff and volunteers. Develop and manage the budget. Represent the Red Cross and promote services and programs to the communities assigned. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. This role is not eligible for relocation assistance

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): 

1: Provide overall management, including program design, staff, budget, and service delivery. Ensure quality and consistency by holding staff accountable for adhering to policies and procedures and for meeting qualitative performance standards. Routinely evaluate and monitor inbound and outbound calls. Assure adherence to budget and manage finances in a fiscally responsible manner.

2: Perform functions impacting volunteer and paid staff including recruitment, selection, placement, training, utilization, timekeeping, performance evaluation, recognition, retention, promotion, transfer, and dismissal.

3: Serve as a local point of contact and problem resolution for external partners and vendors.

4: Cooperate with other SAF Center sites on matters related to load sharing, rerouting calls due to training, staff shortages, or surges.

5: Develop and deliver training programs to maximize potential of individual employees and in support of Red Cross policies, departmental procedures and job duties.

6: Generate and interpret system reports reflecting case-related statistics such as call volume, call abandonment rates, staff availability and workload, and other required reports. Coordinate with other site managers of activity to identify trends, develop solutions, and recommend and implement any needed improvements.

7: Develop and implement direction, guidance and procedures to ensure smooth operation of the division. Study and standardize procedures to improve efficiency of subordinates.

 Scope: Interpret and administer policies, process, and procedures that may affect sections and subordinate unit

WHAT YOU NEED TO SUCCEED (Minimum Qualifications): 

Education: Bachelor's degree required.

Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.  
Management Experience: 1 year of lead or supervisory experience.

Skills & Abilities: Excellent interpersonal, verbal and written communications skills. Ability to manage multiple priorities with strong skills in planning and problem-solving. Capable of directing and working effectively with donors, volunteers, staff and committees in a wide range of activities while under press