Customer Service

Join our Customer Service Team!
We are seeking a full-time customer service representative to work from our Studio in Naperville. This role requires a passion for photography and customer service, along with a commitment to resolving issues with heart, grace, and efficiency. You’ll thrive by managing multiple tasks, addressing challenges head-on, and consistently finding solutions that make our clients and photographers happy. We’re more than just a photography business—we’re a team dedicated to capturing life’s most precious moments and delivering joy to families. If you’re someone who loves problem-solving and delivering top-notch service while having fun along the way, this is the perfect opportunity for you!
 

Who We Are:
Our Customer Service Team is a dynamic and essential part of our operation, providing unwavering support to our talented photographers, clients, and management teams. We’re looking for self-motivated individuals who excel in a fast-paced environment, have a knack for multi-tasking, and can think quickly on their feet to come up with effective solutions using both their learned knowledge and past experiences. If you're ready to bring your unique skills and enthusiasm to our team, we’d love to hear from you!


Qualifications:
In this role, you will be the primary point of contact for families navigating their photography experience, ensuring they feel heard, valued, and guided through their journey.

• Positive and friendly attitude
• Patient, kind, empathetic and compassionate
• Punctual and reliable
• Strong problem-solving abilities, using logic, resourcefulness, and common sense to address client issues
• Excellent written and verbal communication skills, with a focus on warmth, empathy, professionalism, and clarity
• Self-motivation and the ability to prioritize tasks effectively in a fast-paced environment without the need for external nudging
• Willingness to be of service
• A team-oriented mindset with a willingness to support colleagues and share knowledge.

Key Responsibilities:

• Answer incoming calls and make outbound calls promptly and professionally
• Address and resolve concerns related to photo orders, digital and print products, and service subscriptions, with empathy and clarity.
• Updating account notes, logs, and ensuring follow-through on requests.
• Handle client feedback with care and compassion.
• Collaborate with internal teams to resolve issues, prioritize client needs effectively, and escalate concerns when necessary.
• Contribute to improving customer service processes by providing feedback and suggestions for enhanced client satisfaction.

Preferred but not required:

• Bilingual - Spanish
• Previous customer service experience
• Photoshop knowledge