Accounts Receivable Specialist

Description

Company Overview

Expo Home Improvement is a top-rated Texas-based home remodeling company specializing in high-quality bathroom, kitchen, and window remodels for residential customers. With over 18 years of experience, we are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Position Summary

We are seeking a detail-oriented and customer-focused Accounting Specialist to support our Finance/Accounting department with a focus on accounts receivable. This role is responsible for managing customer intake, processing deposits and final payments, coordinating financing transactions, and ensuring the accuracy and timeliness of collections. This position requires strong communication and organizational skills to collaborate cross-functionally with sales, production, and customer service teams.

Key Responsibilities

Accounts Receivable Management

• Manage intake of new customers, ensuring accurate and complete collection of payment information
• Process customer deposits and final payments in accordance with project timelines
• Reconcile and apply payments from financing institutions with precision
• Monitor and follow up on overdue accounts

Customer Communication

• Serve as primary point of contact for customer payment inquiries
• Provide professional, timely, and clear responses to customers
• Support customer service team in addressing financing and payment concerns

Financing Coordination

• Understand processes of various financing institutions used by the company
• Accurately record and reconcile financed payments
• Partner with external financing providers to resolve any discrepancies

Collaboration and Reporting

• Communicate and coordinate with sales and production teams to align project and payment timelines
• Maintain thorough records of all payment processes and transactions
• Support process documentation and internal reporting needs

Collections

• Identify delinquent accounts and execute collection strategies
• Ensure proper documentation of all collection activities
• Maintain compliance with company policies and regulatory requirements

Process Improvement

• Identify and propose improvements to enhance accuracy and efficiency in accounts receivable
• Help implement best practices across the payment and collections lifecycle

Requirements

Education & Experience

• High school diploma or equivalent required
• Bachelor’s degree in accounting, finance, or related field preferred
• 3 to 5 years of experience in accounts receivable or a related accounting function
• Experience in the home improvement or construction industry is a plus

Technical Skills

• Proficient in Microsoft Office Suite, especially Excel
• Experience with accounting software (e.g., QuickBooks, Acumatica)

Interpersonal & Organizational Skills

• Strong written and verbal communication skills
• Highly detail-oriented with exceptional organizational skills
• Ability to work in a fast-paced environment and meet deadlines
• Collaborative  mindset with a proactive approach to solving problems

Additional Qualifications

• Familiarity with second-look financing and consumer lending processes is a plus

Core Competencies

• Attention to Detail
• Communication & Interpersonal Skills
• Time Management & Organization
• Financial Accuracy & Integrity
• Problem Solving & Analytical Thinking

Working Conditions

• Based in-office within the NTX market
• Standard business hours with occasional extended hours during peak periods
• Fast-paced, team-oriented environment

Equal Opportunity Employer

Expo Home Improvement is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse environment and are proud to be an inclusive workplace for all.

Americans with Disabilities Act (ADA)

Expo Home Improvement is committed to